Customer Success Specialist

McGraw Hill Latinoamérica; Kuala Lumpur; Remote; MYR 45,000 - 60,000; Full time

Job summary

Une entreprise éducative de premier plan recherche un 'Customer Success Specialist' pour rejoindre son équipe en Malaisie. Le candidat idéal doit avoir de l'expérience dans le soutien technique et doit être capable de construire des relations clients solides pour maximiser l'utilisation des produits numériques. Une culture de collaboration et d'inclusion est valorisée, et des opportunités de développement professionnel sont offertes.

Qualifications

• Expérience pertinente dans l'édition éducative ou la technologie éducative.
• Compétences analytiques et de résolution de problèmes élevées.
• Compétences en communication écrite et orale exceptionnelles.

Responsibilities

• Conduire des adoptions digitales et assurer le suivi avec les clients.
• Gérer l'intégration et la formation des clients sur les produits.
• Développer des plans d'implantation structurés pour les clients.

Skills

Analytical skills

Problem-solving

Communication skills

Presentation skills

Tools

Salesforce.com

Microsoft suite

Job description

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Customer Success Specialist

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• Kuala Lumpur, Malaysia
• Sales
• International
• Remote
• 48863
  
  

McGraw Hill LLC.

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Transcript

So what makes the culture at McGraw Hill unique? It's the people, of course. We have great leaders. They care about the employees. They make fun of themselves. They are willing to listen to opposing viewpoints. We have a talented and passionate workforce focused on customers and on solutions. We have a great working environment. It's flexible, it's collaborative, it's inclusive. All ideas are welcome. McGraw Hill cares about its employees, its people, and you feel that every day.

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What makes the company culture unique at McGraw Hill?

Sylvia

Superintendent in Residence

Overview

Job Description

Join our dynamic Higher Education team that delivers powerful platforms, highly personalized course materials, and effective learning supplements to empower students in reaching their academic and professional aspirations.

From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe.

With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a Customer Success Specialist based in Johor Bahru, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching/learning experiences through McGraw Hill’s premium digital products and services.

The Customer Success Specialist, plays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services.

Your Contribution To The Team Includes

• Proactively drive long-term digital adoptions and renewals by engaging with existing digital customers to ensure optimal usage, address customer needs, and implement strategies to enhance solution utilization.
• Ensure seamless onboarding and implementation plans for digital customers, guiding them through course setup, integration, and best practices to optimize their experience.
• Develop and execute structured implantation plans ensuring customers are equipped with necessary knowledge in our solutions to successfully integrate our solutions into their courses.
• To provide ongoing support and proactive engagement to customer to ensure success post implementation, including effectively training, troubleshooting support and best practices recommendation.
• Regular touch point with customer to build a long-trusted partnership that drives business growth.
• Use Salesforce.com efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams.
• Building strong and trusted internal relationships with Education Consultants (sales reps), Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth.
  
  

What You’ll Need To Be Successful

• Relevant experience, such as working with customers in educational publishing, educational technology, pre- and post-sales support, teaching, or training.
• Strong analytical and problem-solving skills, including effective troubleshooting abilities.
• Excellent written and oral communication skills, encompassing both technical and customer-facing language.
• The ability to give clear precise instructions that are readily understandable by non-technical users.
• High proficiency in Microsoft suite of products
• Strong presentation skills and experience presenting to a group is an advantage.
  
  

Spirit to Win

If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions.

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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.

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