Customer Success Manager (Talent Acquisition)

Jobstreet by SEEK; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in recruitment technology is looking for a Customer Success Manager specializing in Talent Acquisition. The successful candidate will ensure exceptional client experiences while managing recruitment strategies and driving business outcomes. This role requires effective communication, a passion for customer needs, and expertise in HR processes. Candidates are encouraged to connect if they have a background in customer success or account management.

Qualifications

• Experience in customer service and recruitment processes highly regarded.
• Capacity to analyze insights for improvement.
• Ability to communicate effectively at all organizational levels.

Responsibilities

• Facilitate group training sessions and provide one-on-one consultations.
• Establish strong client and collaborator relationships.
• Drive customer success initiatives and support talent acquisition processes.

Skills

Customer Success

Facilitation

Data Analysis

Effective Communication

Influencing Skills

Relationship Management

Sales/Account Management

Talent Acquisition

Chinese (Mandarin/Cantonese)

Job description

Customer Success Manager (Talent Acquisition)

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Connecting your potential with possibility at SEEK.

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale, and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people's lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and encouraging environment where everyone is passionate about our common purpose and where our people can build enriching and exciting careers. Our future potential is your opportunity.

Our SEEK

At SEEK, our biggest asset is our people. We are proud of our community of valued, dedicated, and diverse individuals who really know their stuff. Our culture statement, Our SEEK, outlines what makes SEEK outstanding and a little bit different. It includes:

• Passion: we are passionate about SEEK, our purpose, our customers, and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we complete tasks with excellence and achieve great results
• Future: we believe and act for the long term

Qualifications

Essential Skills, Experience, and Proficiencies

• Passion and obsession with our customer’s needs: demonstrate curiosity about customer success and service.
• Experience in facilitation of group training sessions & one-to-one consulting to achieve strategic business outcomes for clients.
• Ability to establish strong client and internal collaborator relationships at all levels within an organization, managing senior collaborator expectations.
• Effective communication skills, with the ability to influence & drive behavioural change.
• Understanding of end-to-end recruitment processes, HR technologies, talent acquisition, and candidate sourcing challenges—background in Human Resources or Recruitment is highly regarded.
• Ability to analyze data, derive insights, and use that for continuous improvement & innovation in a changing marketplace.
• Sales/Account Management and Recruitment experience is an advantage.
• Ability to speak and write Chinese (Mandarin/Cantonese).

How do your skills match this job?

How do your skills match this job?

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?
• How many years' experience do you have as a Customer Success Manager?

SEEK’s portfolio of diverse businesses, including Jobstreet and Jobsdb in Asia, makes a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business, and volunteer opportunities. We foster a culture of high performance and celebrate the diversity of our employees who contribute to our organisation’s success.

Learn more about working at SEEK: seekasia.com/work-for-seek

What can I earn as a Talent Acquisition Manager?