Customer Success Manager (Chinese-speaking)

Jublia; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player in event technology is seeking a dynamic Customer Success Manager to enhance client value through effective use of innovative platforms. This role involves building trusted relationships, understanding customer needs, and ensuring satisfaction through exceptional support. You will collaborate with clients to create impactful case studies and leverage data analytics to improve operations. If you thrive in a fast-paced environment and enjoy working with diverse international clients, this opportunity is perfect for you. Join a profitable startup that values agility and integrity in delivering exceptional event experiences.

Qualifications

• 1+ year in client-facing project management or 2 years in customer success.
• Experience with web applications and data handling.

Responsibilities

• Own the use of Jublia products in client organizations and ensure satisfaction.
• Provide ongoing support and gather feedback for platform improvement.

Skills

Project Management

Customer Success

Time Management

Data Analysis

Fluent in English

Fluent in Mandarin

Tools

Excel

Job description

Jublia is a global leader in the event technology sector. We power event platforms with a specific focus on 1:1 Meetings, Content Discovery, and Audience Engagement; we do this with our proprietary machine learning algorithm!

Since our inception, we have partnered with some of the biggest event organizers in the world to execute live, virtual, and hybrid events. Our HQ is based in Singapore, and we are a fast-growing, profitable startup. Join us!

We are looking for a Customer Success Manager to help our customers get value from their partnership with Jublia, ensuring that we can drive increased value at their events. This includes understanding the customer’s needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology. A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility, and integrity.

Responsibilities

• Taking ownership for the use of Jublia products throughout clients’ organizations with a strong knowledge of our data, methodology, and visualization tools and be able to explain these to stakeholders.
• On-going continuous event support via telephone, instant message, and email; gathering clients' and end-customers' feedback for the continuous improvement of Jublia platform.
• Working with key Jublia clients to collaboratively create successful case studies and testimonials.
• Spot trends from our data analytics tool to carry out operations while managing client expectations.
• Team up with Jublia product team to address and fulfill clients' needs.

Requirements

• 1+ year of client facing project management in an organization OR two years of Customer success, Servicing or Operations experience. Excellent time management and being able to handle multiple deadlines simultaneously.
• Proficient with web application usage and handling data using Excel (or similar tools).
• Experienced working with and supporting international customers over email, telephone, and instant messaging.
• Data analysis experience preferred.
• Fluent in English and Mandarin.
• Willing to and enjoy travelling!