Customer Success Manager (Chinese-speaking)

Jublia; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global event technology leader in Penang seeks a Customer Success Manager to enhance client satisfaction and drive value. You will need strong relationship management skills, experience in client-facing roles, and proficiency in data analysis and Excel. Fluency in Mandarin is required. The position offers opportunities for travel and professional growth.

Qualifications

• 1+ year of client facing project management OR 2 years of Customer success experience.
• Proficient with web applications and Excel.
• Experience supporting international customers.

Responsibilities

• Own Jublia product usage across client organizations.
• Provide continuous support via various communication channels.
• Collaborate with clients for successful case studies.

Skills

Client relationship management

Data analysis

Excellent time management

Proficient in Excel

Fluent in Mandarin

Job description

Jublia is a global leader in the event technology sector. We power event platforms with a specific focus on 1:1 Meetings, Content Discovery, and Audience Engagement; we do this with our proprietary machine learning algorithm!

Since our inception we have partnered with some of the biggest event organizers in the world to execute live, virtual, and hybrid events. Our HQ is based in Singapore and we are a fast growing, profitable startup. Join us!

We are looking for a Customer Success Manager to help our customers get value from their partnership with Jublia, ensuring that we can drive increased value at their events. This includes understanding the customer’s needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology. A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility and integrity.

Key responsibilities include:

• Taking ownership for the use of Jublia products throughout clients’ organizations with a strong knowledge of our data, methodology, and visualization tools and be able to explain these to stakeholders
• On-going continuous event support via telephone, instant message, and email; gathering clients' and end-customers' feedback for the continuous improvement of Jublia platform
• Working with key Jublia clients to collaboratively create successful case studies and testimonials
• Spot trends from our data analytics tool to carry out operations while managing client expectations
• Team up with Jublia product team to address and fulfill clients' needs

Requirements

• 1+ year of client facing project management in an organization OR two years of Customer success, Servicing or Operations experience Excellent time management and being able to handle multiple deadlines simultaneously
• Proficient with web application usage and handling data using Excel (or similar tools)
• Experienced working with and supporting international customers over email, telephone and instant messaging
• Data analysis experience preferred
• Fluent in English and Mandarin
• Willing to and enjoy travelling!