Customer Success Manager (Accounting - Handisoft)

The Access Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading software provider seeks a Customer Success Manager to enhance client relationships and ensure service excellence. You will work closely with customers, resolving issues and delivering proactive support. Join a dynamic team focused on continuous improvement and employee growth.

Benefits

25 days leave annually

Health contributions

Flexible benefits

Three charity days per year

Qualifications

• 2-4 years in Customer Success or similar client-facing roles.
• Strong interpersonal skills and empathy.

Responsibilities

• Provide reactive and proactive services to customers.
• Collaborate with internal teams to resolve escalations.
• Monitor support cases and community engagement.

Skills

Interpersonal Skills

Problem Solving

Communication

Data-Driven Mindset

Adaptability

Job description

Customer Success Manager (Accounting - Handisoft)

We’re looking for passionate individuals to join the Access family, sharing our belief in continuous improvement and helping us grow. Our motto, Love Work. Love Life. Be You., reflects our commitment to our employees and customers.

What does Access offer you?

We provide a blended approach to work, encouraging collaboration in our offices. We value development and will support your career growth with opportunities and success plans. Benefits include a competitive salary, wellbeing days (25 days leave annually), health contributions, and flexible benefits. Additionally, we support giving back through three charity days per year.

About you:

You are passionate about Customer Success, enjoy resolving issues, and strive for excellence both professionally and personally. You have experience managing large customer bases, are analytical, and excel at relationship building with customers and stakeholders. You thrive in a growing team known for service excellence.

Day-to-day responsibilities:

1. Be a key member of the Customer Success team, reporting to the Team Leader.
2. Provide reactive and proactive services to customers.
3. Collaborate with internal teams to resolve escalations.
4. Ensure issue resolution exceeds customer expectations.
5. Manage Success Events and Webinars, working with various departments to add value.
6. Monitor support cases, community engagement, and NPS data to proactively address issues.
7. Deliver service with human engagement, demonstrating confidence in communication, especially in challenging situations.

Preferred skills and experience:

• 2-4 years in Customer Success or similar client-facing roles.
• Strong interpersonal skills, empathy, and problem-solving abilities.
• Influence skills for stakeholder engagement.
• Data-driven and process-oriented mindset.
• Continuous learner with creative problem-solving skills.
• Flexible, adaptable, and team-oriented.
• Excellent planning, prioritization, and multitasking skills.
• Quick learner of new technologies.
• Autonomous and collaborative working style with strong communication skills.

About The Access Group:

Access is a leading provider of business management software to small and mid-sized organizations globally. We connect people with data to improve productivity and efficiency across sectors. Committed to diversity and inclusion, we foster a welcoming environment where everyone can thrive. Join us to make a difference and be your authentic self.