Customer Success Manager

Company Description

About SEEK

Connecting your potential with possibility at SEEK. At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and encouraging environment where everyone is passionate about our common purpose and where our people can build enriching and exciting careers. Our future potential is your opportunity.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, dedicated and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK outstanding and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

• Passion: we are passionate about SEEK, our purpose, our customers and our community.
• Team: we care about each other and collaborate to achieve together.
• Delivery: we complete tasks with excellence and achieve great results.
• Future: we believe and act for the long term.

Qualifications

Essential Skills, Experience and Proficiencies

• Passion and obsession with our customer’s needs: demonstrate curiosity about customer success and service.
• Demonstrated experience in facilitation of group training sessions & one-to-one consulting to achieve strategic business outcomes for clients.
• Demonstrated history of establishing strong client and internal collaborator relationships at all levels within an organization, as well as managing senior collaborator expectations.
• Effective communication skills, with the ability to influence & drive behavioural change.
• Understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges - a background in Human Resources or Recruitment would be highly regarded.
• Ability to analyse data, derive insights into solutions and use that for the purpose of continuous improvement & creative innovation in a constantly changing marketplace.
• Sales/Account Management and Recruitment experience is an advantage.