Customer Success Manager

2X; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join a dynamic and rapidly growing team that values collaboration and personal growth. This innovative firm is seeking a dedicated individual to coordinate onboarding and act as a key contact for customers. With a focus on marketing technology and customer success, you will play a vital role in driving product adoption and developing best practices. Embrace a fun and flexible working culture while contributing to the success of industry-leading clients. If you thrive in a high-energy environment and are passionate about helping others succeed, this opportunity is perfect for you.

Benefits

Fun and flexible working culture

Training and mentorship

Learning experience and growth opportunity

Qualifications

• Minimum 3 years in Martech or sales-tech industry.
• Experience in enterprise software customer-facing roles.

Responsibilities

• Coordinate onboarding delivery and implementation of use cases.
• Act as the primary contact for customers regarding project plans.
• Identify strategic impacts of use cases on customer business.

Skills

Project Management

Interpersonal Skills

Organizational Skills

Marketing Automation

CRM Applications

B2B Demand Generation

Sales Operations

Job description

Why work with us?

We are a world-class, diverse team of marketing strategists, developers, analysts, designers, and writers who work together to get things done the smart way.

We value personal and professional growth; thus, we only hire people who are passionate in what they do. We support their growth by creating a work environment that encourages collaboration and mutual respect. We work with integrity, have a lot of FUN, and are staunch believers in work-life balance. Our collaborative nature enables us to quickly share the best practices among our teams and recommend new ideas to our clients that are ready to implement.

And we’re all about that growth. Our revenue, employees, and client base are expanding rapidly – doubling every 4-6 months. Our clients are industry leaders and multimillion-dollar companies who have trusted 2X to deliver tens of millions in pipeline and thousands of qualified leads.

What we offer

• Fun and flexible working culture.
• Training and mentorship.
• Learning experience and growth opportunity.

Responsibilities

• Coordinate onboarding delivery, including implementation of 6sense use cases from inception to launch
• Act as the primary point of contact for customers regarding project plan, progress, and risks
• Understand customer’s end-to-end workflow and translate them into business and technical requirements
• Identify the strategic impact of use cases on the customer’s business and help prioritize them to meet business objectives, to generate positive ROI
• Partner with internal 6sense teams to proactively resolve issues and ensure on-time delivery across programs
• Assist in driving product adoption post-onboarding
• Act as a knowledge partner and 6sense expert to strategically guide customers through best practices
• Contribute to the development of 6sense best practices, including internal and external training materials and other collaterals
• Work closely with the sales team to ensure implementation expectations are set accurately

Requirements

• Minimum 3 years of working in Martech or sales-tech industry, or
• Minimum 3 years in an enterprise software customer-facing role
• Familiar with using Marketing Automation, CRM or related applications is a plus
• Experienced working with B2B demand gen, marketing operations, sales operations and analytics teams
• Excellent project management and organizational skills
• Excellent interpersonal and presenting skills
• Ability to manage multiple projects simultaneously, prioritize, and scale
• Ability and desire to work in a high-energy and rapidly evolving B2B software startup environment.