Customer Success Manager

Micron Semiconductors; Kampung Sekolah Simpang Ampat; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading semiconductor company is seeking a Customer Success Operations Manager in Penang, Malaysia. The successful candidate will lead a team to deliver exceptional customer service and meet corporate objectives. Key qualifications include a Bachelor's degree, over 5 years of experience in customer success, and proficiency in English plus another language. This role offers a dynamic environment focused on operational excellence and innovation.

Qualifications

• 5+ years of experience in customer success or operations management.
• Business-level English and native proficiency in Mandarin, Korean, Japanese, or Vietnamese.
• Demonstrated ability to lead high-performing teams.

Responsibilities

• Lead and mentor a team to achieve corporate objectives.
• Act as point of contact for operational issues.
• Maintain a safe, compliant, and ethical work environment.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Team leadership

Education

Bachelor's degree in business or related field

Master's degree in business administration (preferred)

Tools

CRM software

Data analysis tools

Job description

Micron Semiconductor Asia Operations PTE LTD | 2mo ago

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Customer Success Operations Manager at Micron Technology, Inc., you will lead a team dedicated to delivering exceptional customer service, driving performance and development to achieve corporate strategic objectives and sales goals through meticulous assessment of individual capabilities and detailed performance appraisals.

Responsibilities and Tasks

• Lead and develop an effective team: support onboarding, distribute workload, mentor, coach, empower members, identify learning opportunities, ensure training compliance, remove barriers, drive accountability, establish goals, monitor performance, provide feedback, recognize achievements, foster a culture of collective problem‑solving and AI‑powered process optimization.
• Provide leadership to meet corporate and departmental strategic objectives: act as point of contact for operational issues, build relationships with stakeholders, collaborate on global alignment, communicate expectations and success metrics, influence regional sales operations strategies, drive system and process improvements, own performance metrics and action plans.
• Ensure a safe, compliant, and ethical work environment: maintain knowledge of safety, labor, and ethics policies; communicate requirements; oversee mandatory training; identify and resolve potential safety/security/labor issues; support SOX compliance and audits; promote well‑being and continuous process improvement.

Minimum Qualifications

• Bachelor’s degree in business or related field with proven experience in customer success or operations management.
• 5+ years of experience in customer success or operations management, facing external customers.
• Strong analytical and problem‑solving skills with business and supply‑chain acumen.
• Business‑level English and native proficiency in Mandarin, Korean, Japanese, or Vietnamese; Mandarin is most preferred.
• Excellent interpersonal and communication skills.
• Demonstrated ability to lead high‑performing teams.

Preferred Qualifications

• Master’s degree in business administration or related field, or equivalent experience.
• Experience with supply‑chain management.
• Proven track record of implementing successful customer success strategies.
• Familiarity with CRM software and data analysis tools.
• Experience with project management.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high‑performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact ************@micron.com.

Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website.