Customer Success Executive (Telemarketing) | Urgent

J RECRUIT FIRM; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in food distribution is seeking a Customer Success Executive (Telemarketing). The role involves contacting customers, upselling products, and addressing concerns, all aimed at enhancing the customer experience. Candidates willing to learn and collaborate to meet targets are encouraged to apply.

Qualifications

• Open to learning new methods of communication and sales.
• Ability to work through lists and meet deadlines.
• Team-player focused on performance targets.

Responsibilities

• Contacting customers to prompt orders and upsell.
• Addressing customer concerns and recording feedback.
• Collaborating with team to resolve customer issues.

Skills

Teamwork

Communication

Sales

Customer Service

Job description

Customer Success Executive (Telemarketing) | Urgent

Job Openings Customer Success Executive (Telemarketing) | Urgent

About the job Customer Success Executive (Telemarketing) | Urgent

About Employer :

This company is a fast growing, tech-enabled platform that moves tones of food products to all levels of the F&B industry (restaurants, cafes, hawkers etc.). We leverage technology to coordinate all aspects of food distribution, bringing us to our goal of making the entire food supply chain efficient and sustainable.

Starting salary RM 2300 and above after confirmation RM 2500.

After 3 months confirmation of KWSP & SOCSO deduction

Work from Office: 10am - 6pm

Job Description:

• Contacting customers to prompt them to place orders, understand their purchasing decisions
• Contacting customers to upsell them remotely
• Dealing with customer concerns, spoken and unspoken
• Recording customer feedback and information from conversations in our database
• Working with team manager and team members to identify errors in the company's processes which affect customers purchasing decisions
• Working with team and other department members to resolve customer issues e.g. finance, payment reconciliation, deliveries

Job Requirements:

• You are open to learning and experimenting with new methods of communication and closing sales remotely.
• You are able to work through lists and complete all assigned tasks within the deadlines given.
• You understand that performing as a team is crucial and you are able to work with teammates to hit performance targets and incentives.
• Prior experience in tele sales, telemarketing, customer service, data entry is a plus but not essential.

Apply now or contact the below to know more.

WhatsApp / Telegram : [phone]
WeChat : Johnson-JRecruit
Email :[e-mail]