Customer Success Executive

Hiredly X; Kuala Lumpur; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a proactive Customer Success Executive in Kuala Lumpur. This role focuses on ensuring a seamless onboarding experience, managing customer accounts, and driving long-term satisfaction. The ideal candidate will excel in communication, have a detail-oriented approach, and be passionate about building strong client relationships. If you are disciplined, possess a positive attitude, and can multitask effectively, this position offers a fantastic opportunity to make a significant impact in customer success.

Qualifications

• At least one year of experience in Customer Success or Service.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Guide customers through onboarding and ensure a positive experience.
• Proactively manage customer accounts and monitor for issues.
• Work towards customer retention and identify upsell opportunities.

Skills

Interpersonal Skills

Communication Skills

Customer Relationship Management

Analytical Thinking

Multitasking

Education

SPM/STPM/Diploma/Degree

Job description

We are looking for a proactive and customer-focused Customer Success Executive to join our client team in Kuala Lumpur. This role is responsible for ensuring a smooth onboarding experience, managing customer accounts, and driving long-term customer satisfaction and retention. The ideal candidate is a strong communicator, detail oriented, and passionate about building relationships with clients.

Customer Onboarding:

• Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience
• Provide product orientation to help customers maximize the value of our oƯerings

Account Management:

• Proactively monitor customer accounts to identify potential issues and address them promptly
• Encourage satisfied customers on other promotional activities and event invitation on monthly basis
• Develop a deep understanding of our products or services and stay updated with customers on new features and enhancement

Retention:

• Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives

Requirement

• Malaysian citizen or hold relevant residence status
• SPM/STPM/Diploma/Degree holder with at least one (1) year working experience preferably in a Customer Success / Service related field
• Demonstrate good interpersonal and communication skills
• Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality
• Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically.
• Must possess own transport, as the job requires site visits to client locations.