Customer Success Executive

Boostorder Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in digital transformation is seeking a Full-Time Customer Success Executive in Bayan Lepas. You will be the primary contact for customers, ensuring satisfaction with software solutions. Responsibilities include supporting customer inquiries, training, and issue resolution. Fresh graduates and experienced candidates are encouraged to apply.

Benefits

Medical insurance

Subsidy in laptop of your choice

Casual workwear

Free-flow snacks in pantry

Fast-track promotions

Allowances provided

Flexibility in leave policy

Training Provided

5 Working Days

Qualifications

• Fresh grads/experienced candidates are welcomed to apply.
• Strong curiosity & desire to learn.

Responsibilities

• Serve as the first line of support for customer inquiries via email, chat, and phone.
• Troubleshoot technical issues and collaborate with the development team.
• Onboard new customers and conduct training sessions.

Skills

Communication

Problem-solving

Product Knowledge

CRM

Education

Bachelor’s Degree / Professional Degree / Master's Degree in Computer Science, Software Engineering, Data Analytics, or related fields

Job description

Boostorder Hiring! Full Time Customer Success Executive in Pulau Pinang, Earn up to MYR 4,000 - Ricebowl

Fewer than 10 applicants. Your chances are good!

Posted2 days ago • Closing18 Jul 2025

Fewer than 10 applicants. Your chances are good!

Must-have:

• Bachelor’s Degree / Professional Degree / Master's Degree in Computer Science, Software Engineering, Data Analytics, or related fields
• Fresh grads/ experienced candidates are welcomed to apply

Great to have:

• Ability to work independently & collaboratively
• Ability to work cross-functionally with other teams
• Strong curiosity & desire to learn

Fueled by a passion for digital transformation? Desire for a space where challenges & success thrive in the realm of speed & innovation? Feel like you can achieve more, but is handicapped by the current environment?

IF SO, we would like to talk to YOU.

As a Customer Success Executive, you will be the primary point of contact for our customers, ensuring their success and satisfaction with our software solutions. Also, tasks include resolve issues, provide guidance, and maintain strong relationships with our valued clients.

Responsibilities

• Serve as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
• Troubleshoot technical issues and collaborate with our development team to resolve them promptly.
• Onboard new customers, conduct training sessions, and provide ongoing education and best practices to ensure successful adoption of our software.
• Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
• Document and track customer interactions and feedback to contribute to product improvements and enhancements.
• Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
• Assist in creating customer support documentation and knowledge base articles.
• Contribute to the development of an AI chatbot to enhance and automate first-line customer support.
• Open spaces and open-mindedness
• Dynamic, young and vibrant
• Lean operation – no red tape, swift decision-making
• Flexibility in career progression – freely move between different positions based on personal performance and passion
• High conversion rate from intern to full-time employee
• Casual workwear
• Free-flow snacks in pantry
• Fast-track promotions and above industry-norm compensation for top performers
• Medical insurance
• Subsidy in laptop of your choice
• Flexibility in leave policy
  • Carry forward - up to 40 days
  • Credit leave - for PH falls on weekends

Additional Benefits

• Training Provided
• 5 Working Days
• Allowance Provided

Communication Customer Relationship Management (CRM) Product Knowledge Problem-solving

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