Customer Success Admin

DayOne; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

DayOne, a leading data center company, is offering an exciting entry-level opportunity in operations support. The role entails assisting the Customer Success team, managing documentation, and ensuring smooth daily operations. Ideal candidates will have a relevant Bachelor’s degree, proficiency in English and Mandarin, and strong organizational skills.

Qualifications

• Bachelor's degree in a related field is mandatory.
• Proficiency in English and Mandarin due to document requirements.
• Strong problem-solving skills and time management.

Responsibilities

• Provide comprehensive administrative support to Customer Success.
• Prepare and maintain operational documentation.
• Ensure accuracy of monthly service reports.

Skills

Organizational Skills

Time Management

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor’s degree in Business Administration

Degree in Accounting or Finance

Tools

Microsoft Office Suite

Job description

ABOUT DAYONE

DayOne is a global leader in the development and operation of high-performance data centers, and one of the fastest-growing companies in the industry, with a strong presence across Asia and Europe. As we continue our exciting expansion into new international markets, we are seeking talented individuals who are passionate about joining us on this growth journey. This is an excellent opportunity to become a key member of our dynamic team and play an integral role in our rapid expansion!

Role Overview

This is a full-time entry-level opportunity, ideal for individuals looking to build foundational experience in operations support, billing coordination, and internal communication. You will play a key role in ensuring smooth daily operations and supporting strong collaboration with internal teams and clients.

Key Responsibilities:

• Provide comprehensive administrative support to the regional Customer Success team to ensure smooth daily operations.
• Assist in preparing and maintaining operational documentation, including submitting Change Requests to clients.
• Review and submit monthly service reports to clients, ensuring accuracy and timeliness.
• Collaborate with internal departments to support billing processes and ensure accurate and timely invoicing.
• Address billing-related issues promptly to maintain high levels of customer satisfaction.
• Work closely with the Customer Success team on business-as-usual (BAU) operational matters.
• Coordinate and communicate tasks within the team and with external parties to ensure efficient task completion.

Requirements:

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.
• Proficiency in both written and reading English and Mandarin (due to some documents being in Mandarin).
• Excellent organizational and time management skills, with the ability to handle multiple tasks effectively.
• Strong communication and interpersonal skills, capable of working well with both internal teams and external partners.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong problem-solving skills and self-motivation, with the ability to perform under pressure.
• Adaptability to a fast-paced, ever-changing work environment and flexibility in managing unforeseen situations.