Customer Solution Engineer (CSE)-Support

KONE; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

KONE is seeking a CSE Engineer to provide technical support and layout designs for Australia & New Zealand teams. This role involves collaborating with various teams to ensure accuracy and timely delivery of engineering layouts for the elevator industry. Ideal candidates should possess strong analytical skills, relevant engineering education, and experience with technical drawings. Join KONE and help shape the future of urban mobility.

Benefits

Career progression within a global organization.

Comprehensive learning and development programs.

Collegial and lively working environment.

Qualifications

• Relevant engineering experience in the elevator business preferred.
• Fresh graduates are welcome to apply.
• Ability to interpret customer requirements into precise layouts.

Responsibilities

• Provide layouts for tender, construction, and approval phases.
• Collaborate with CSE and Supply Line teams for layout compatibility.
• Ensure timely delivery of layouts.

Skills

Analytical Thinking

Conceptual Thinking

Good Communication Skills

Attention to Detail

Understanding of Technical Drawings

Education

Diploma or Bachelor's Degree

Tools

AutoCAD

Job description

Main Responsibilities:

• Support provides technical and layout support to the KONE Australia & New Zealand CSE team, understands customer requests, and customizes layouts to combine with standard & non-standard KONE offerings.
• Focusing on both frontline & supply line non-standard layout cases, CSE Engineer, Support is accountable for providing layouts for tender, construction, and approval, including integrations, products, steel shafts, title-blocks, correct revisions and drafting ISO accuracy.

Job Descriptions:

Collaboration with KONE Australia & New Zealand CSE Team:

• Update standard and non-standard layouts as needed.
• Ensure timely delivery of layouts to meet customer expectations.
• Participate in KONE Australia & New Zealand CSE meetings and support with layout and technical questions.
• Work with the team to optimize solutions when required.
• Inform KONE Australia & New Zealand CSE about any layout changes that might affect the offering
• Collaborate across New Building Solutions (NBS) and Modernisation projects.

Collaboration with Supply Line Team:

• Ensure layouts are compatible with Supply Line offerings.
• Communicate any design changes that could impact delivery.
• Promote use of standard (A-Process) designs whenever possible.
• Coordinate with Supply Line, installation, maintenance, and project teams to align on materials and requirements.

Key Tasks in the KONE Process:

• Provide layouts for tender, construction, approval, and as-built phases when needed.
• Supply KONE Australia & New Zealand CSE team with details for material ordering and documentation.

Requirements :

• Diploma or bachelor’s degree from any major
• Preferable 4 years plus of relevant engineering experience in the elevator business
• Fresh graduates are welcome to apply
• Strong Analytical and Conceptual Thinking.
• Able to work in a team, Good communications skills, able to work in under minimum supervisions
• Strong understanding of technical drawings and layout customization.
• Familiarity with elevator/escalator industry layouts is an advantage.
• Ability to interpret customer requirements and translate them into precise technical layouts.
• Attention to detail and commitment to accuracy and quality.
• Experience with AutoCAD or similar drafting tools preferred.

What do we offer?

• Career progression in opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• You are surrounded by funcolleagues and a lively working environment. The best part is all leaders are great and open-minded.

Why Join Us?

At KONE, we offer a collaborative and innovative work environment where your contributions truly matter. Join us and be part of a team that shapes the future of urban mobility.

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers