Customer Services - Order Fulfillment

Oryx Stainless Group; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

Oryx Stainless Group, a global leader in stainless steel supply, seeks a dedicated Customer Service/Order Fulfillment Officer for its Johor operation. This role involves managing contracts, coordinating shipments, and ensuring compliance with terms and regulations. As a crucial point of contact, you will work closely with suppliers and customers, requiring strong organizational and communication skills. The position offers a competitive salary, attractive benefits, and opportunities for growth within a pioneering team.

Benefits

Health, accident and life insurance

Catered meals

Air-conditioned canteen

Qualifications

• 4-5 years relevant experience in customer service or logistics required.
• Degree or diploma in business administration or related fields preferred.
• Understanding of international payment terms is a plus.

Responsibilities

• Prepare, review, and process purchase and sales contracts.
• Monitor the status of shipment including documentation checks.
• Conduct vendor due diligence for supplier verification.

Skills

Attention to Detail

Organizational Skills

Communication

Education

Degree or Diploma in Customer Service, Business Administration, or related fields

Tools

ERP system (Navision)

Data Management Systems

Excel

Job description

German Dutch ORYX STAINLESS GROUPis a global leader in the production of stainless steel scrap blends. From our production facilities in the Europe and Asia we supply the biggest smelters worldwide for their stainless steel production. After the huge success of our Thailand operation, we now commence operations on our second Asian yard in Johor, Tanjung Langsat.

We source in Malaysia, from neighbouring countries, rest of APAC and globally.Customer service begins with confirming a purchase, its contractual documentation, tracking until import customs clearance, offloading on our yard, reconciliation of order terms, settlement of claims and final payments.

Equally, we exports all materials. Order fulfilment tracks from loading on our yard until clearance until our blended products reach our customers throughout Asia Pacific and payments are finally settled.

Working closely with all departments and the management team, you connect inside our yard and between our operations, suppliers and customers worldwide. You are experienced in

CUSTOMER SERVICE / ORDER FULFILLMENT

You are the go-to-person, if anyone wants to know the contract status. You keep calm when things get hectic, and they will get hectic, we are a fast industry! You are the face of the company that makes suppliers as well as customers stick with us.

What you will do:

• Contract Management:
• Prepare, review, and process purchase and sales contracts and create provisional invoice.
• Ensure all contracts are compliant with terms and regulations as per agreed.
• Maintain an organized record (in ERP system) of all contracts and related documents.
• Monitor status of shipment (import & export), check documentation (BL, Customs Forms etc.)
• Follow up for the pre-payment request, balance payment and finalization.
• Supplier and customer verification:Vendor due diligence to evaluate and verify the suitability, reliability, and compliance of a vendor before proceeding with the contract agreement.
• Communication and Coordination:Working closely with all departments and the management team, you connect inside our yard and between our operations, suppliers and customers worldwide. Experience in shipping, logistics and supply chain is very useful.
• Reporting and analysis:Daily, weekly, monthly reporting of contracts & inventory (Navision)

Experience & Education you bring along:

• Experience:We are looking for at least 4-5 years relevant experience. If you are more senior, great! We may consider you for a team leadership role.
• Education:Degree, diploma or deep experience in customer service, business administration, contracts, logistics, Supply Chain Management, or other related fields.
• Data, contract and documentation:Experienced in inventory management with strong administrative skills. Continuously updated inventory recording, management, and reporting
• Contract Knowledge:Understanding of contract terms, legal language, and compliance requirements. You ideally worked in cross-border, international environment.
• Payments:Familiar with payment terms in international trade.

Personally you:

• Attention to Detail:High level of accuracy in reviewing contracts and processing documentation.
• Organizational Talent:Strong ability to manage and prioritize multiple contracts and tasks.
• Attitudes:Can work under pressure. Independent, self-driven, highly motivated, and energetic, responsible, takes ownership and is reliable and trustworthy.
• Communication:Excellent verbal and written communication skills for interacting with internal teams and external stakeholders.
• Languages:High proficiency in English, Excel and Data Management Systems. Obviously good Bahasa. Other languages and dialects spoken in Malaysia and the wider region very welcome.

Our offer to you:

• Join the industry leader:Draw on the deep operational experience of a market leader.
• Be a pioneer:Be part of the start-up team and make the operation run as best as possible.
• Local and Global:Run the Malaysian operation in an international network of yards.
• Partner in ASEAN:Learn from our Thai operation, cooperate closely across borders.
• Live the future:Join a company committed to recycling and the circular economy, both strategic targets of the Malaysian government plans for tomorrow

Of course, we offer attractive and competitive salary allowances and benefits (health, accident and life insurance, catered meals, airconditioned canteen etc.). As we expand our business, the team will grow. We develop your knowledge, demonstrate your skills, become a team lead in the future.

APPLY TODAY!

Read about us under

https://www.oryx.com/en/home/

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Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Which of the following languages are you fluent in? How many years' experience do you have as an Order Fulfilment Officer? How many years' experience do you have as a Shipping Administrator?

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