Customer Services Operation Executive

Dietrich Logistics Malaysia Sdn Bhd; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Cyberjaya is seeking a candidate to enhance customer service and manage shipping logistics. The role requires a diploma in logistics, with 2-3 years of experience in international shipping or logistics. The company offers benefits including EPF/SOCSO/EIS, medical insurance, and opportunities for professional development.

Benefits

EPF/SOCSO/EIS

Annual leave

Medical insurance

Bonus depending on performance

Team building

Company trip

Company annual dinner

Birthday celebration

Fun seasonal celebration

Outstanding career growth

Qualifications

• 2-3 years experience in International Shipping line, Logistics, Customs & Transportation.
• Proficiency in multiple languages is an advantage.
• Ability to work independently and under pressure.

Responsibilities

• Promote excellent customer service and ensure satisfaction.
• Communicate and follow-up with customers on shipments.
• Monitor shipping costs and negotiate rates.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Analytical skills

Teamwork

Education

SPM/Diploma/Advanced/Graduate Diploma in Logistic/Transportation

Tools

Microsoft Office

Job description

Job Responsibility

• Promote excellent customer service and ensure satisfaction is delivered consistently.
• Build a strong relationship with customer.
• Communicate and follow-up with customer on the status of their shipments or deliveries.
• To take charge of problem-solving activities in relations to quality failure.
• Complete bookings with carriers and submission of shipping instructions with great accuracy.
• Monitor of shipping costs to stay competitive and negotiate rates with freight and insurance suppliers as required- Comply with companyâs standard operating procedure (SOP) and quality policy.
• Communicate with superior to improve department processes.
• Understand individual's processes and Key Performance Indicators (KPIs).
• Perform any other tasks as and when assigned by the superior.  Â
  
  

Job Requirements

• Candidate must possess at least SPM/Diploma/Advanced/Graduate Diploma in Logistic/Transportation or equivalent.
• Preferably specialized in Logistics/Supply Chain or equivalent.
• 2-3 years or more years of experience in International Shipping line, Logistics, Customs & Transportation.
• Multi-language will be added advantage.
• Proficiency in Microsoft Office.
• Ability to work independently and under pressure in a fast-moving environment.
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
• Good interpersonal, communication and analytical skills.
• Positive attitude, organized, and able to prioritize tasks.
• Fresh graduates are welcome to apply, will provide in-house training for 3 to 6 months
• Preferably from Cyberjaya / Putrajaya area.
  
  

Job Benefits

• EPF/SOCSO/EIS
• Annual leave
• Medical insurance
• Bonus depending on Company and Individual performance
• Team building
• Company trip
• Company annual dinner
• Birthday celebration
• Fun seasonal celebration
• Outstanding career growth & professional development opportunities