Customer Services Executive (Operation)

GP Battery Marketing (M); Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading battery manufacturer in Selangor is seeking a Customer Services Executive to manage customer relationships, handle orders, and support the sales team. Applicants should have a diploma and at least 2 years of relevant experience, with proficiency in both English and Mandarin. This position offers a yearly performance bonus, medical benefits, and opportunities for career advancement.

Benefits

Yearly Performance Bonus

Medical, Dental, Optical Claims

Group Hospitalization & Surgical Insurance

Group Term Life Insurance

Qualifications

• Minimum 2 years relevant experience in customer service or related field.
• Must possess good command of English and Mandarin; Cantonese or Vietnamese advantageous.
• Proficient in Microsoft Office applications.

Responsibilities

• Build and enhance relationships with customers.
• Manage orders and coordinate fulfillment.
• Act as first contact for customer complaints.

Skills

Customer relationship management

Order processing

Sales support

Communication

Proficiency in Microsoft Office

Bilingual in English and Mandarin

Education

Advanced/Higher Diploma

Tools

SAP

Job description

GP Battery Marketing (Malaysia) Sdn Bhd is a subsidiary of GP Batteries International Limited. The Group is principally engaged in the development, manufacture and marketing of batteries and battery-related products. Since its establishment under the Gold Peak Technology Group in Hong Kong, GP Batteries has rapidly expanded to become one of the world's major suppliers of primary and rechargeable batteries. It is one of the largest consumer battery manufacturers in China. It supplies an extensive range of battery products to original equipment manufacturers, leading battery companies as well as consumer retail markets under its own GP brand name.

GP Batteries' production facilities are located in China, Vietnam and Malaysia, supported by marketing and trading offices spanning across Asia, Europe and North America. The Group currently employs about 5,200 people worldwide and occupies a total floor area of approximately 307,800 square metres.

Overview

About This Role

This role will report to the Assistant Customer Services Manager. You are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, providing normal day-to-day customer services, order processing, work closely with shipping team for delivery arrangement and after-sales service.

Responsibilities

• Dealing with customers and internal stakeholders on a day-to-day basis
• Directly manage run-rate orders and coordinate order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement
• Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
• Provide sales administrative support to sales team
• Handle any ad hoc assignment from the superior

Requirements

• Advanced/Higher Diploma in any field or equivalent
• Minimum 2 years of relevant working experience
• Must have experience in using integrated system to process sales transactions, SAP preferable
• Good command of both written and spoken English and Mandarin as liaison with Mandarin-speaking or counterparts is required
• Able to communicate in Cantonese or Vietnamese will be an advantage as incumbent will need to work closely with Hong Kong or Vietnam counterparts
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Good communication skills, eager to learn and a good team player
• Able to work under pressure and relish the challenge of working in a fast-paced environment

Benefits

• Yearly Performance Bonus
• Medical, Dental, Optical Claim
• Group Hospitalization & Surgical Insurance
• Group Term Life Insurance

Job title will commensurate with experience and qualification. More experienced candidates may be offered the Senior Customer Services Executive title.

We offer attractive salary, fringe benefits and long-term career development opportunities to the right candidate. Interested parties please click APPLY and submit your full resume (include current and expected remuneration package).

We regret to inform that only short-listed candidates will be notified.