Customer Services Executive (Medical/Retail )

Infinity 8; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading innovative company in ceiling fan solutions is seeking a Customer Service Executive to join their dynamic team. This role involves responding to customer inquiries, resolving complaints, and improving service processes. Candidates should have a minimum of 3 years in customer service, with strong communication skills and familiarity with CRM systems.

Qualifications

• Minimum 3 years of experience in a customer-facing role.
• Strong communication skills in English; Mandarin, Malay are a plus.
• Familiarity with service ticketing systems and scheduling tools.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and messaging platforms.
• Handle and resolve customer complaints with empathy.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Customer Service

Logistics

Tools

CRM systems (e.g., ZohoDesk)

Service ticketing systems

Basic office software

Job description

Customer Services Executive (Medical/Retail)

Our client is an industry leader in innovative ceiling fan solutions and a trusted brand across the region, offering a diverse range of high-quality ceiling fans. To support their continued growth, they are currently looking for a Customer Service Executive to join their dynamic team.

Job Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
• Handle and resolve customer complaints with empathy, ensuring a positive customer experience.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Coordinate with internal departments (such as logistics, sales, and technical teams) to ensure smooth and timely resolution of service requests.
• Assist in scheduling and clearing daily bookings, helping to avoid delays in service confirmations.
• Contribute to the improvement of customer service processes, including the development of SOPs and training materials.

Minimum Requirements:

• Minimum 3 years of experience in a customer-facing role, preferably in logistics, retail, or service industries.
• Proven experience in customer service or a similar role.
• Strong communication skills in English; additional languages (Mandarin, Malay) are a plus.
• Familiarity with service ticketing systems and scheduling tools.
• Proficiency in CRM systems (e.g., ZohoDesk) and basic office software.

Additional Information:

Note: The duplicate section about skills matching and application questions has been omitted for clarity and relevance.

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