Customer Services Executive / Customer Relations Executive

MGM Intelligence Solutions; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the financial sector is seeking a Customer Services Executive to join their team. In this role, you will respond to customer inquiries regarding housing loans, evaluate financial information, and ensure compliance with banking regulations. The position offers benefits such as contributions to EPF & SOCSO, salary increments, and training opportunities.

Benefits

EPF & SOCSO contributions

Salary increment

Performance bonus

Maternity leave

Professional development training

Training Provided

Allowance Provided

Qualifications

• Minimum qualification in Diploma / Bachelor’s Degree.
• At least 1 year of experience in Customer Service Centre and/or banking.
• Own transport and willingness to travel.

Responsibilities

• Respond to inquiries regarding eligibility for bank loans promptly.
• Evaluate and analyze customer financial information for loan eligibility.
• Ensure compliance with banking regulations during customer interactions.

Skills

Positive attitude

Patience

Friendly demeanor

Education

Diploma / Bachelor’s Degree

Job description

Customer Services Executive / Customer Relations Executive

We are looking for a dedicated Customer Services Executive / Customer Relations Executive to join our team. Fewer than 40 applicants. You still have a chance!

• Positive, patient, and friendly attitude
• Must possess own transport and be willing to travel
• Female candidates will be an added advantage
• Minimum qualification in Diploma / Bachelor’s Degree or at least 1 year of experience in Customer Service Centre and/or banking industry
• Respond to customer inquiries regarding their eligibility for bank loans in a timely and professional manner
• Evaluate and analyze customer's financial information to determine housing loan eligibility
• Explain the process for applying for a housing loan, including documentation, timelines, and expectations
• Keep updated on all housing loan products to provide accurate information
• Ensure compliance with banking regulations and internal policies during interactions and transactions
• Provide feedback on customer issues to management and contribute to service improvement strategies
• Working hours: 10 am - 5 pm, Monday to Friday
• Benefits include EPF & SOCSO contributions, salary increment, performance bonus, maternity leave, and professional development through banking knowledge training programs

Additional Benefits:

• Training Provided
• Allowance Provided

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