Customer Services Executive

Reporting to the Assistant Customer Services Manager, you are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, providing normal day-to-day customer services, order processing, work closely with the shipping team for delivery arrangement and after-sales service.

Responsibilities:

• Dealing with customers and internal stakeholders on a day-to-day basis
• Directly manage run-rate orders and coordinate order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement
• Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
• Provide sales administrative support to sales team
• Handle any ad hoc assignment from the superior

Requirements:

• Advanced/Higher Diploma in any field or equivalent
• Minimum 2 years of relevant working experience
• Must have experience in using integrated system to process sales transactions, SAP preferable
• Good command of both written and spoken English and Mandarin, able to communicate in Cantonese or Vietnamese will be an advantage
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Good communication skills, eager to learn and a good team player
• Able to work under pressure and relish the challenge of working in a fast-paced environment

We offer attractive salary, fringe benefits and long-term career development opportunities to the right candidate. Interested parties, please send your full resume (include current and expected remuneration package) to hr@gpbatteries.com.sg.

We regret to inform that only short-listed candidates will be notified.

We are an equal opportunities employer. Personal data collected will be treated as strictly confidential and used for recruitment purpose only.