Customer Services Executive

GP Batteries; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to foster strong customer relationships and ensure seamless order processing. This role involves acting as a central point of contact for customers, managing order fulfilment, and providing administrative support to the sales team. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills in English and Mandarin, and be proficient in using integrated systems like SAP. Join a dynamic team that values your contributions and offers attractive salary and long-term career development opportunities.

Benefits

Attractive Salary

Fringe Benefits

Career Development Opportunities

Qualifications

• Minimum 2 years of relevant working experience in customer service.
• Proficient in using integrated systems to process sales transactions.

Responsibilities

• Manage customer relationships and coordinate order fulfilment.
• Act as the first contact point for customer complaints and issues.

Skills

Customer Relationship Management

Order Processing

Problem Solving

Communication Skills

Ability to Work Under Pressure

Education

Advanced/Higher Diploma

Tools

SAP

Microsoft Office Applications

Job description

Reporting to the Assistant Customer Services Manager, you are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, providing normal day-to-day customer services, order processing, work closely with the shipping team for delivery arrangement and after-sales service.

Responsibilities:

• Dealing with customers and internal stakeholders on a day-to-day basis
• Directly manage run-rate orders and coordinate order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement
• Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
• Provide sales administrative support to sales team
• Handle any ad hoc assignment from the superior

Requirements:

• Advanced/Higher Diploma in any field or equivalent
• Minimum 2 years of relevant working experience
• Must have experience in using integrated system to process sales transactions, SAP preferable
• Good command of both written and spoken English and Mandarin, able to communicate in Cantonese or Vietnamese will be an advantage
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Good communication skills, eager to learn and a good team player
• Able to work under pressure and relish the challenge of working in a fast-paced environment

We offer attractive salary, fringe benefits and long-term career development opportunities to the right candidate. Interested parties, please send your full resume (include current and expected remuneration package) to [e-mail].

We regret to inform that only short-listed candidates will be notified.

We are an equal opportunities employer. Personal data collected will be treated as strictly confidential and used for recruitment purpose only.