Customer Services Executive

GP Batteries; Selangor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the battery industry is looking for a Customer Service Expert to enhance customer relationships and manage daily operations. This role involves processing sales transactions, issue resolution, and providing support to the sales team. The candidate should possess strong communication skills and SAP experience, alongside an Advanced/Higher Diploma.

Benefits

Attractive salary

Fringe benefits

Long-term career development opportunities

Qualifications

• Minimum 2 years of relevant working experience.
• Experience in using integrated system for sales transactions, preferably SAP.
• Good command of English and Mandarin; Cantonese or Vietnamese advantageous.

Responsibilities

• Manage customer relationships and order fulfillment.
• Act as first contact point for customer complaints and issues.
• Provide sales administrative support to the sales team.

Skills

Communication skills

Team player

Problem-solving

Education

Advanced/Higher Diploma in any field

Tools

SAP

Microsoft Office Applications

Job description

Reporting to the Assistant Customer Services Manager, you are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, providing normal day-to-day customer services, order processing, work closely with shipping team for delivery arrangement and after-sales service.

Responsibilities:

• Dealing with customers and internal stakeholders on a day-to-day basis
• Directly manage run-rate orders and coordinate order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement
• Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
• Provide sales administrative support to sales team
• Handle any ad hoc assignment from the superior

Requirements:

• Advanced/Higher Diploma in any field or equivalent
• Minimum 2 years of relevant working experience
• Must have experience in using integrated system to process sales transactions, SAP preferable
• Good command of both written and spoken English and Mandarin, able to communicate in Cantonese or Vietnamese will be an advantage
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Good communication skills, eager to learn and a good team player
• Able to work under pressure and relish the challenge of working in a fast-paced environment

Visit our website for more information: www.gpbatteries.com

We offer attractive salary, fringe benefits and long-term career development opportunities to the right candidate. Interested parties, please send your full resume (include current and expected remuneration package) to [e-mail].

We regret to inform that only short-listed candidates will be notified.

We are an equal opportunities employer. Personal data collected will be treated as strictly confidential and used for recruitment purpose only.

Tahap senioriti

• Tahap senioriti

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