Customer Service (US shift)

Executive recruitment company Monroe Consulting Group's Professional Division is partnered with a rapidly expanding international insurance brokerage firm. Our distinguished client's expertise includes general insurance serving a large customer base in the US. Due to their rapid growth and expansion, they are currently seeking for an exceptional Customer Service Representative with 2 years of relevant experience who is able to work around the US time zone.

Job Responsibilities:

• Assist US office sales in obtaining insurance quotation.
• Address customer questions while ensuring customer satisfaction
• Communicate effectively via phone and email to service accounts. (Inbound CSR + chat or emails + backend responsibilities if needed)
• Assist in cross sales through referrals and account rounding.

Job Requirements:

• Proficient in a variety of computer software applications, such as Word, Excel, CSR management software.
• Proficiency in spoken Mandarin is a must
• Possess a high school diploma, college diploma or degree in any relevant field
• Able to work around US time zone; 6PM - 2AM