Customer Service | Up to RM3,500 | UBN Tower, KL | SPJ

Nala Groups; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will engage with customers through various channels, providing knowledgeable answers and resolving inquiries promptly. The ideal candidate will possess strong communication skills in both Mandarin and English, with a proven track record in customer service. This position offers a supportive environment where you can thrive and contribute to enhancing customer satisfaction. If you're passionate about helping others and have the skills to excel in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• At least 1 year of customer service experience.
• Excellent command of Mandarin and English.

Responsibilities

• Communicate with customers via phone, email, and face-to-face.
• Handle and resolve customer complaints efficiently.

Skills

Mandarin Language

English Language

Customer Service Skills

Communication Skills

Problem-Solving Skills

Tools

MS Excel

MS Word

Job description

Position: Customer Service
Salary Package: RM3,000 - RM3,500
Working Location: UBN Tower, KL
Company Background: Direct Selling
Working Days & Hours: 9.50am - 7pm (Monday to Friday); 12.50pm - 5pm (Alternate Saturday)
Job Descriptions:
- Communicate with customers via phone, email & face to face.
- Provide knowledgeable answers to questions about product, pricing, and availability.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Provide feedback on the efficiency of the customer service process.
- Preparation of daily/monthly/annual reports.
- Excellent computer skills and Excel spreadsheet experience
Job Requirements:
- Possess commanding Mandarin & English languages in both written and verbal.
- At least 1 year of working experience as customer service
- Must have hands-on experience in using MS Excel &Word
- Willing to work multitask and able to work independently and with minimal supervision.