CUSTOMER SERVICE UMRAH/BAGASI

77 GLOBAL SOLUTIONS SDN BHD; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in travel services seeking a Customer Service Executive specializing in Umrah and baggage services. The role involves assisting clients with bookings, ensuring smooth service delivery, and maintaining high customer satisfaction. Candidates should have customer service experience, strong communication skills, and knowledge of Umrah procedures. Join a dynamic team and help clients experience a seamless journey.

Qualifications

• Previous experience in customer service, especially in travel or logistics.
• Good understanding of Umrah procedures is a plus.
• Ability to communicate in Malay and English; Arabic is an added advantage.

Responsibilities

• Serve as the main contact point for customers regarding Umrah travel and baggage services.
• Assist with bookings, documentation, and inquiries.
• Coordinate baggage pickup, delivery, and tracking services.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

Diploma or Degree in Business Administration, Tourism, or related field

Tools

Microsoft Office

Job description

CUSTOMER SERVICE EXECUTIVE (UMRAH/BAGGAGE SERVICES)

Serve as the main contact point for customers regarding Umrah travel and baggage services.

Assist customers with bookings, documentation, and inquiries related to Umrah packages.

Coordinate baggage pickup, delivery, and tracking services for pilgrims.

Provide timely updates and support to clients before, during, and after their journey.

Handle complaints and resolve issues professionally and efficiently.

Work closely with Operations & travel agents to ensure smooth service delivery.

Ensure all documents and records are accurate, updated, and in compliance with travel regulations.

Maintain a high level of customer satisfaction through excellent service and communication.

Requirements:

Previous experience in customer service, especially in the travel or logistics industry.

Good understanding of Umrah procedures and requirements is an advantage.

Strong communication and interpersonal skills.

Able to work under pressure and handle multiple tasks efficiently.

Proficient in Microsoft Office and basic data entry.

Minimum Diploma or Degree in Business Administration, Tourism, or a related field.

Ability to communicate in Malay and English. Arabic is an added advantage.

Note: The repetitive question section and career advice paragraph appear irrelevant to the job description and should be removed for clarity.