Customer Service - Travelling/Reservation (Cyberjaya) Basic up to RM4200 #GVC2#

Asia Recruit; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A staffing agency is seeking a Customer Service representative for a Travelling/Reservation project in Cyberjaya. The ideal candidate will have strong customer service skills, be fluent in Mandarin, and able to work in rotational shifts. The position offers a salary of RM4000 to RM4200, with an emphasis on professionalism and effective communication.

Qualifications

• Min SPM required.
• Customer service experience preferred.
• Fluency in Mandarin is preferred.

Responsibilities

• Respond to customer enquiries via email, chat, etc.
• Manage customer escalations and track responses.
• Follow documented call flows and processes.

Skills

Customer service

Communication

Problem-solving

Fluent in Mandarin

Education

Diploma or Degree

SPM

Job description

Customer Service - Travelling/Reservation (Cyberjaya) Basic up to RM4200 #GVC2#

Project: Travelling / Reservation / Hospitality Project

Job Responsibilities:

Understand customer enquiries and respond via applicable channels: email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirements:

Basic Salary RM4000 - RM4200

Able to work Rotational Shift (24/7)

Min SPM

Preferred with Customer Service Experience

Diploma/ Degree Fresh welcome to apply

Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.