Customer Service | Telco Product

Trust Recruit; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency is looking for a customer service agent based in Selangor, Malaysia. You will handle inbound calls, address customer inquiries, and exceed expectations in service delivery. Candidates must have at least SPM, with prior experience being an advantage. Fresh graduates are welcome. The role involves working on rotational shifts and requires teamwork to meet performance targets.

Qualifications

• Minimum 1 year of working experience in the service industry is an advantage.
• Fresh graduates are encouraged to apply.
• Willing to work on rotational shifts.

Responsibilities

• Handle all inbound calls regarding customer enquiries and complaints.
• Exceed customer expectations in service and information accuracy.
• Work in a team to achieve KPIs and SLAs.

Skills

Customer service

Communication skills

Teamwork

Education

SPM

Job description

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.

To exceed customers expectation in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Requirements:

Candidate must possess at least a SPM.

Minimum 1 year of working experience in the service industry will be an added advantage for this position.

Fresh graduates who are interested to start their career in a call center are also encouraged to apply

Applicant must be willing to work on rotational shifts and off day

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to *****@trustrecruit.com.my or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.my

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Important: This job posting is for information purposes only and is not an offer of employment.