Customer Service Team Leader (Shift Rotation)

Toll Group; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Night Shift Team Leader, where you'll spearhead a dedicated team focused on delivering exceptional customer service in logistics. This role is pivotal in ensuring customer satisfaction and retention, driving the overall success of the business. With over 130 years of experience, this established industry player offers a dynamic environment where your leadership skills will thrive. If you're passionate about logistics and customer service, this is your chance to make a significant impact.

Qualifications

• 2+ years of experience in Freight Forwarding (Sea and Air Freight).
• Strong interpersonal skills and experience in team management.

Responsibilities

• Lead a team to deliver high-quality customer service.
• Develop and maintain effective customer relationships.

Skills

Freight Forwarding

Stakeholder Management

Account Management

Team Leadership

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Summary:

This role is for a night shift team leader (1 month rotation shift). The role is responsible for leading a team to deliver high-quality customer service to support our growth and Toll’s customer experience. This role aims to ensure high-quality customer service to drive customer satisfaction, retention, and overall business success.

The Opportunity:

1. Develop and maintain effective and professional customer relationships.
2. Support account management and transaction processing.
3. Provide product and technical support related to customer transactions, feedback, and requests.
4. Liaise with internal and external stakeholders to ensure contractual obligations are met and service standards are upheld.
5. Respond to customer queries and resolve issues according to established processes.
6. Lead teams to achieve operational goals, requiring specialist experience in the work function.

What you’ll need to succeed:

1. At least 2 years of experience in Freight Forwarding (Sea and Air Freight), with optional Air Freight experience.
2. Strong interpersonal and stakeholder management skills.
3. Experience in account management, transaction processing, and technical/product support.
4. Leadership experience in team management.