Customer Service Team Leader (Freight Forwarding)

Toll Group; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading logistics company, where you will develop and maintain strong customer relationships while supporting account management and transaction processing. This role requires you to provide product and technical support, ensuring that service standards are met. With over 130 years of experience, the company is dedicated to solving logistics challenges and offers a collaborative environment for professional growth. If you have a passion for logistics and a proven track record in freight forwarding, this is your opportunity to make an impact in a global organization.

Qualifications

• 2+ years of experience in Freight Forwarding, particularly in Sea Freight Export.
• Strong interpersonal skills and stakeholder management.

Responsibilities

• Develop and maintain professional customer relationships.
• Lead teams to achieve operational goals and objectives.

Skills

Freight Forwarding

Stakeholder Management

Account Management

Leadership

Technical Support

Interpersonal Skills

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Opportunity:

• Develop and maintain professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support for customer transactions, feedback, and requests.
• Liaise with internal and external stakeholders to ensure contractual obligations and service standards are met.
• Respond to customer queries and resolve issues according to customer agreements and processes.
• Lead teams to achieve operational goals and objectives, requiring specialist experience in the work function.

What you’ll need to succeed:

• 2+ years of experience in Freight Forwarding (Sea Freight Export).
• Strong interpersonal and stakeholder management skills.
• Experience in account management, transaction processing, and technical/product support.
• Leadership experience in team management.
• Fluent in English and Mandarin (spoken and written).