Customer Service Team Lead - Penang

Teleperformance USA; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Teleperformance USA is seeking an experienced leader to manage a high-performing team in George Town. The ideal candidate will provide mentorship and lead complex projects while ensuring excellent user experiences. Strong analytical, strategic thinking, and communication skills are essential for success in this dynamic role.

Qualifications

• Significant experience in a complex fast-paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.

Responsibilities

• Provide mentorship and guidance to team members.
• Lead a high-performing team through transitions and strategy development.
• Deliver projects involving quantitative analysis and industry research.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor Degree

Job description

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Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving,
  critical thinking, analytical and technical capabilities which will enable the
  department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing,
  measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy
  development, working directly with global cross-functional teams to problem solve
  analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy
  through effective communication
• Advocate for users within their market, partnering with global and cross-functional
  teams to develop global solutions

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience