Customer Service Team Lead (Mandarin Speaker - Social Media Industry)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Team Leader to supervise a performance-driven team. The ideal candidate will have at least 1 year of leadership experience and strong communication skills in both Mandarin and English. Responsibilities include managing operations and supporting team development. The role offers benefits such as training, allowances, and leave entitlements.

Benefits

Training provided

Allowance provided

Annual leave

Sick leave

Qualifications

• Minimum 1 year of relevant team leader experience.
• Strong proficiency in both English and Mandarin.

Responsibilities

• Supervise and guide the team to achieve performance targets.
• Manage daily operations and monitor KPIs.
• Support team members through coaching and mentoring.
• Analyse performance reports to optimize processes.
• Handle escalated cases efficiently.

Skills

Team supervision

Mandarin communication

English communication

Job description

Job Responsibility

• Supervise and guide the team to achieve performance targets and maintain service quality
• Manage daily operations, monitoring KPIs, quality standards, and timelines
• Support team members through coaching, mentoring, and training to drive continuous improvement
• Analyse performance reports and data to address gaps and optimize processes
• Handle escalated cases with efficiency, ensuring timely resolution
• Communicate clearly in both Mandarin and English with clients and internal stakeholders
  
  

Job Requirements

• Minimum 1 year of relevant TL experience
• Strong proficiency in English and Mandarin, both spoken and written
• Able to work rotational shift (based on serving country)
  
  

Job Benefits

• Training provided
• Allowance provided
• Annual leave and sick leave
• EPS & SOCSO