Customer Service Team Lead (Mandarin Speaker)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruiting agency in Kuala Lumpur seeks a Team Lead for their customer service department. The role involves leading a team, monitoring performance, and ensuring quality support. Ideal candidates should have 1-2 years of team lead experience and be fluent in both Mandarin and English. Join a dynamic environment that operates on a 24/7 shift basis, with various benefits including annual leave and training.

Benefits

Annual Leave and Sick Leave

Training Provided

Allowance Provided

EPF and SOCSO

Qualifications

• At least 1-2 years of Team Lead experience in a customer service/contact center environment.
• Strong leadership and coaching skills.
• Flexible to work in a 24/7 shift-based environment.

Responsibilities

• Lead and coach a team of customer service reps to deliver excellent support.
• Monitor performance, handle escalations, and ensure KPIs/SLAs are met.
• Conduct regular feedback sessions and team meetings.

Skills

Leadership

Coaching

Communication

Fluency in Mandarin

Fluency in English

Job description

Job Responsibility

• Lead and coach a team of customer service reps to deliver excellent support
• Monitor performance, handle escalations, and ensure KPIs/SLAs are met
• Conduct regular feedback sessions and team meetings
• Collaborate with QA, training, and operations teams for process improvement
  
  

Job Requirements

• At least 1â2 years of Team Lead experience in a customer service/contact center environment
• Fluent in Mandarin and English
• Strong leadership, coaching, and communication skills
• Flexible to work in a 24/7 shift-based environment
  
  

Job Benefits

• Annual Leave and Sick Leave
• Training Provided
• Allowance Provided
• EPF and SOCSO