Customer Service Support (Mandarin/Cantonese

ADI Recruitment; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an Associate Customer Support for Interpretation & Translation Support in Cyberjaya, Malaysia. Fluency in Mandarin/Cantonese and English is essential. The role involves responding to client needs, following specified protocols, and maintaining confidentiality. Candidates should possess a high school diploma or equivalent and have up to 5 years of experience in a similar role. The position requires working permanent night shifts with allowances provided.

Qualifications

• Fluency in Mandarin/Cantonese and English required for interpretation tasks.
• Experience of 0 to 5 years in a similar role is preferred.

Responsibilities

• Provides meaning-for-meaning interpreting.
• Follows interpreter protocols based on training and policies.
• Maintains confidentiality as per company policies.

Skills

Fluency in Mandarin/Cantonese

Communication skills in Mandarin/Cantonese & English

Basic understanding of linguistics

Education

High School Graduate, Diploma, Bachelor or comparable IT experience

Job description

About the job: Customer Service Support (Mandarin/Cantonese)

Designation

Associate Customer Support for Interpretation & Translation Support

Experience

0 to 5 years

Qualification

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job Summary / Overview

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

Working hours

5 days per week (any 2 days off), Permanent night shift, shift allowances provided

Type of Role

Translation Support

Key Responsibilities and Accountabilities

• Provides meaning-for-meaning interpreting.
• Follows interpreter protocols as per training, policies, and procedures.
• Follows all policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.
• Maintains confidentiality as policies.
• Uses standard office equipment such as telephones, computers, copiers, and fax machines.
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.

Knowledge, Skills and Abilities

• Fluency in Mandarin/Cantonese & English
• Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
• Basic understanding of linguistics and different cultures.
• Skilled in adjusting to rapidly changing circumstances
• Ability to react calmly and effectively in emergency situations
• Strong attention to detail and accuracy
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Skilled at keeping supervisors informed of problems or issues
• Exceptional commitment to confidentiality
• Skilled in establishing and maintaining effective work relationships
• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.