Customer Service Support Executive

ESTP Supply Chain Group (Kuala Lumpur) Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading supply chain company is hiring a customer service representative in Shah Alam, requiring fluency in Mandarin. The role involves addressing customer inquiries, maintaining high service standards, and providing effective solutions across multiple channels. Fresh graduates are encouraged to apply, with career progression opportunities available.

Benefits

Annual leave

Sick leave

Bonus

Yearly increments

Career progression opportunities

Qualifications

• Fluent in Mandarin (speaking, writing, and typing) required.
• Strong communication skills through online platforms essential.
• Customer service experience is an advantage; fresh graduates welcome.

Responsibilities

• Handle inbound and outbound customer inquiries efficiently.
• Deliver prompt and accurate solutions to customer-related issues.
• Ensure high customer satisfaction through excellent service.

Skills

Communication Skills

Customer Service

Fluency in Mandarin

Ability to Multi-task

Education

SPM education

Tools

Microsoft Excel

Microsoft Word

Job description

Fewer than 15 applicants. Your chances are good!

• Achieve at least SPM education.
• This position strictly requires fluency in Mandarin (speaking, writing, and typing).
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage, but not essential
• Fresh graduates are encouraged to apply.
• Possess strong communication skills through online platforms (chat, email, messaging apps, etc.).
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritize work, and manage time effectively
• Deliver prompt, accurate, and effective solutions to all customer-related issues.
• Handle inbound and outbound customer inquiries efficiently and professionally.
• Ensure a high level of customer satisfaction through excellent service and timely follow-up.
• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.
• Manage a high volume of incoming calls, chats, and messages across various platforms.
• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.
• Accurately document customer interactions, process transactions, and track daily issues or requests.
• Adhere to internal communication protocols, guidelines, and company policies at all times.
• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

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