Customer Service Specialist - 中文客服 Mandarin speaker (Welcome Fresh Graduates)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience provider in Kuala Lumpur is seeking a Mandarin Customer Service Specialist. This full-time role requires fluency in Mandarin and involves responding to customer inquiries and providing support. Ideal candidates will have experience in customer service and problem-solving skills. Enjoy a competitive salary and growth opportunities in a dynamic team environment.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career advancement

Ongoing training and development

Qualifications

• Fluency in spoken and written Mandarin, with excellent communication skills.
• Previous experience in a call center or customer service role will be a plus point.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Responding to customer inquiries and resolving issues via phone, email, and chat in Mandarin and English.
• Providing product information, processing orders, and handling complaints in a professional and courteous manner.
• Documenting customer interactions and maintaining accurate records.
• Identifying opportunities to improve customer experience and suggesting process improvements.
• Collaborating with cross-functional teams to ensure a seamless customer journey.

Skills

Fluency in Mandarin

Customer service experience

Problem-solving skills

Communication skills

Education

SPM and above educational level

Job description

About the role

TDCX Malaysia is seeking a Mandarin Customer Service Specialist to join our dynamic team in Kuala Lumpur. As a Mandarin Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time role based in our Kuala Lumpur office.

What you'll be doing

Responding to customer inquiries and resolving issues via phone, email, and chat in Mandarin and English.

Providing product information, processing orders, and handling complaints in a professional and courteous manner.

Documenting customer interactions and maintaining accurate records.

Identifying opportunities to improve customer experience and suggesting process improvements.

Collaborating with cross-functional teams to ensure a seamless customer journey.

What were looking for

Fluency in spoken and written Mandarin, with excellent communication skills.

SPM and above educational level.

Previous experience in a call center or customer service role will be a plus point.

Strong problem-solving and critical thinking skills.

What we offer

At TDCX Malaysia, we are committed to creating a positive and supportive work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we provide ongoing training and development to help you grow and succeed in your role.

About us

TDCX Malaysia is a leading provider of customer experience solutions. We partner with some of the world013s most prestigious brands to deliver exceptional customer service and support. Our company culture is built on innovation, collaboration, and a passion for exceeding customer expectations.

Apply now to join our dynamic team as a Mandarin Customer Service Specialist at TDCX Malaysia.