Customer Service Specialist (Urgent Hiring)

Tsing Digital Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Tsing Digital Technology Sdn Bhd is looking for a Customer Service Specialist in Kuala Lumpur. The role covers pre-sales inquiries, order processing, and after-sales resolution, with focus on cross-border logistics, customs, and tariffs.

You will support global customers across time zones through standardized processes and CRM tools. We require at least 1 year in customer service, diplomas or degrees are preferred, and English proficiency of at least B2 (C1 preferred).

Qualifications

• Requires good written and verbal English with B2 level; C1 preferred.
• Minimum 1 year in customer service or call center; e-commerce experience preferred.

Responsibilities

• Handle pre-sales inquiries, order processing during sales, and after-sales disputes.
• Provide expert support on cross-border logistics, customs, and tariffs.
• Communicate with customers via live chat, email, ticketing systems, and online communities.
• Maintain high accuracy and quality standards in all customer service duties.
• Manage inquiries, escalations, and disputes; deliver practical solutions.

Skills

English (B2)

Strong communication

Education

Diploma or Degree

Tools

CRM tools

Microsoft Office

Job description

Customer Service Specialist (Urgent Hiring)

Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.

Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.

Communicate with customers via live chat, email, ticketing systems, and online communities

Perform all customer service duties with high accuracy and quality standards.

Manage customer inquiries, escalations, and disputes.

Identify issues quickly and deliver practical solutions

Provide clear, professional, and timely communication across multiple channels (online chat, ticketing systems, social communities, etc.).

Quickly identify and resolve customer or merchant issues with effective solutions.

Maintain service quality under pressure while managing CRM tools and documentation simultaneously.

Support global customers across different time zones through standardized processes

Job Responsibilities

• Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.




• Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.




• Communicate with customers via live chat, email, ticketing systems, and online communities




• Perform all customer service duties with high accuracy and quality standards.




• Manage customer inquiries, escalations, and disputes.




• Identify issues quickly and deliver practical solutions




• Provide clear, professional, and timely communication across multiple channels (online chat, ticketing systems, social communities, etc.).




• Quickly identify and resolve customer or merchant issues with effective solutions.




• Maintain service quality under pressure while managing CRM tools and documentation simultaneously.




• Support global customers across different time zones through standardized processes

Requirements

• Able to work shifts, including night shifts




• Diploma or Degree holder is preferred.




• At least 1 year of customer service or call center experience; e-commerce or marketplace experience preferred.




• Good written and verbal communication skills in English, minimum B2 level; C1 level preferred.




• Proficient in Microsoft Office and CRM tools.




• Typing speed of at least 50 words per minute with high accuracy; (typing test required during interview)




• Detail-oriented, organized, and able to work well under pressure.




• Strong logical thinking and learning ability to quickly identify and solve merchant issues.




• Experience servicing large cross-border merchants is preferred.