Customer Service Specialist (Remote)

SummitNext Technologies Sdn Bhd; Kuala Lumpur; Remote; MYR 33,480 - 50,220; Full time

Job summary

A dynamic technology company in Kuala Lumpur is seeking a proactive Customer Service Specialist to monitor brand presence across digital platforms. The successful candidate will engage in real-time monitoring of social media, manage corporate accounts, and ensure content consistency. Ideal for those with social media management skills and a strong attention to detail, this role offers a chance to contribute to a fast-paced digital environment where talent is empowered and growth is promoted.

Qualifications

• Familiarity with major social media platforms like Facebook and Instagram.
• Ability to identify sensitive and potentially harmful content.
• Good communication skills for clear reporting.
• Efficient management of multiple accounts and tasks.

Responsibilities

• Monitor social media platforms for brand mentions.
• Identify and escalate negative content promptly.
• Manage multiple corporate social media accounts.
• Schedule and publish content according to the calendar.
• Prepare reports on social media activity and sentiment.

Skills

Familiarity with major social media platforms

Strong attention to detail

Good communication skills

Basic understanding of social media trends

Ability to manage multiple accounts

Self-driven and responsible

Tools

Social listening tools

Job description

Job Overview

We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.

Key Responsibilities

• Monitor social media platforms and online channels for brand mentions in real-time.
• Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
• Stay updated on emerging trends, discussions, and public sentiment related to the brand.
• Manage multiple corporate social media accounts across various platforms.
• Schedule and publish content provided by the internal content team according to the content calendar.
• Ensure consistency in tone, messaging, and brand alignment across all channels.
• Prepare regular reports on social media activity, sentiment analysis, and performance insights.

Requirements

• Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
• Strong attention to detail with the ability to identify sensitive or potentially harmful content.
• Good communication skills with the ability to report issues clearly and promptly.
• Basic understanding of social media trends and digital engagement.
• Ability to manage multiple accounts and tasks efficiently.
• Self-driven, responsible, and able to work independently.

Preferred Qualifications

• Prior experience in social media management, digital marketing, customer service, or online community monitoring.
• Experience using social listening or monitoring tools is an added advantage.

Why Join SummitNext?

At SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.

Know More About Us

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.com/