Customer Service Specialist (Mandarin Speaker)

Jin Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A forward-thinking company is seeking a passionate Customer Service Specialist who speaks Mandarin. In this exciting role, you'll engage with clients, manage inquiries, and contribute to enhancing customer satisfaction. You'll enjoy a vibrant work environment with a focus on professional growth, as well as generous benefits including medical insurance, annual leave, and complimentary services. If you're a proactive, fast learner who thrives in a dynamic setting, this is the perfect opportunity for you to shine and make a difference in the beauty industry.

Benefits

Medical Insurance

Annual Leave

Birthday Leave

Compassionate Leave

Professional Training

Complimentary Hair Removal Service

Qualifications

• Good command of English and Mandarin; Cantonese is a plus.
• Experience in the beauty industry is an added advantage.

Responsibilities

• Manage inbound/outbound calls and customer bookings accurately.
• Respond to customer queries promptly via various communication channels.

Skills

Mandarin

English

Cantonese

Customer Service

Multitasking

Communication Skills

Education

SPM/STPM

Diploma

Tools

Computerized Operation Systems

Job description

Jin Hiring! Full Time Customer Service Specialist (Mandarin Speaker) in Selangor, Earn up to MYR 3,500 - Ricebowl

• Good command of English and Mandarin in both written and spoken; ability to speak Cantonese is an added advantage.
• Candidate must have at least SPM/STPM, Diploma, or above qualification.
• Experience in the beauty industry is an added advantage.
• Fresh graduates are encouraged to apply.
• Good knowledge of computerized operation systems.
• Proactive, fast learner, self-motivated, able to multitask, performance-driven, and a team player.
• Willing to work on public holidays and adaptable to changing schedules.
• Manage inbound and outbound calls/messages promptly, handle customer bookings and reservations accurately, answer inquiries, resolve issues, maintain the daily database, and perform administrative tasks.
• Attend to and respond to customer queries promptly via phone, electronic communication, or in person, ensuring concerns are addressed in accordance with performance standards.
• Excellent communication skills and ability to interact with people at all levels.
• Consistently deliver passionate customer service and professionally handle requests and complaints.
• Assist in ad-hoc documentation, reports, and projects.

Job Objectives

• Maintain excellent communication and high levels of customer service with clients and staff to position Musee Platinum Tokyo as Malaysia’s leading professional hair removal salon.
• Contribute to increasing customer numbers positively.
• Attractive salary packages with additional allowances.
• Medical insurance and claims.
• EPF / SOCSO / EIS contributions.
• Work 5 days a week.
• Enjoy benefits such as annual leave, birthday leave, compassionate leave, and more.
• Professional training provided.
• Complimentary Hair Removal Service (S.S.C.).
• Exciting perks and benefits, plus many more to discover.

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