Customer Service Specialist - Mandarin Speaker

CB Talents; Nilai; On-site; MYR 36,000 - 48,000; Full time

Job summary

CB Talents is looking for Mandarin-speaking Customer Service Specialists for a client in Kuala Lumpur, Malaysia. The role involves providing customer support for inquiries related to orders, payments, and product information, primarily in Mandarin and English.

This position is ideal for candidates with customer support experience or fresh graduates eager to learn in an international support environment. Key qualifications include C1 Mandarin and B2 English proficiency, alongside strong communication and analytical skills.

Qualifications

• Minimum 6 months of customer support experience preferred.
• Fresh graduates with a relevant degree are encouraged to apply.
• Familiarity with mobile operating systems and devices.

Responsibilities

• Provide support for customer inquiries regarding orders and payments.
• Assist with order status and delivery updates.
• Deliver high-quality customer interactions per service standards.
• Maintain strong knowledge of client-supported products.
• Accurately record customer information in internal systems.

Skills

C1 level Mandarin proficiency

B2 level English proficiency

Strong communication skills

Curiosity about technology

Analytical skills

Time management

Ability to work independently

Education

Bachelor's Degree or Diploma

Job description

Hi Talent Ready!

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia.

In this role, you will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. You will communicate mainly in Mandarin, while also using English in a professional working environment.

This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.

Additional Information

• Fresh graduates are welcome to apply.
• Call center experience is not mandatory, but it would be an advantage.
• Candidates must be willing to work on-site in Kuala Lumpur, Malaysia.
• Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached.

Requirements

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced and high-demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.