CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

This role is to deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth through both inbound and outbound reach. Create a favorable impression and sell the TE brand to strengthen our ability to attract, retain and win with Customers.

Job Description

1. Manage quotation and order fulfillment process timely including order entry, expediting orders, coordinate with Operations and Logistics on timely shipments.
2. Assist Finance department on invoicing and past due issues.
3. Handle RMA.
4. Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
5. Handle customer enquiries & complaints. Investigate and work with other departments to successfully resolve customer issues in a timely manner.
6. Attend conference calls with internal or external partners for critical delivery issues or projects.
7. Partner with Sales, to provide extraordinary service and exceed customer's expectations.
8. Perform any other duties as assigned by supervisor or manager.

Job Requirements

1. Customer-focused with good customer service skills.
2. Team player with a positive attitude.
3. Proactive, responsible, and takes ownership of issues.
4. Able to work under pressure.
5. Self-motivated, independent, and able to work with minimum supervision.
6. Excellent communication skills. Able to interact with internal and external partners.
7. Sense of urgency, analytical, problem-solving, and able to multi-task under a fast-paced environment.
8. Provide and deliver good customer service and support to customers.
9. Knowledge of SAP will be an added advantage. Familiarity with Microsoft Office.
10. Bachelor's Degree in Business Administration, Supply Chain Management, or related discipline.
11. Minimum 1 to 3 years of working experience in a manufacturing customer support environment.

What your background should look like:

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork