Customer Service Specialist (Game Direction)

LESTARS MANAGEMENT CONSULTANCY; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A gaming consultancy firm in Kuala Lumpur is seeking candidates for a customer service role. Responsibilities include assisting players with issues, providing feedback, and supporting operational needs. Candidates must be proficient in English, have good communication and computer skills, and prefer those with gaming experience. Benefits include competitive salary, medical insurance, and comprehensive training.

Benefits

13th salary

Medical insurance

Paid annual leave

Employee game incentives

Qualifications

• Ability to communicate fluently in writing and reading English.
• Patience and meticulousness in dealing with players' emotions.
• Preference for applicants with customer service and gaming experience.

Responsibilities

• Respond to and resolve issues encountered by players.
• Record feedback on players' suggestions and opinions.
• Provide guidance on game mechanics and support.
• Assist operation and technical teams during emergencies.

Skills

Good communication skills

Service awareness

Proficient in English

Fast typing speed

Tools

Computer literacy

Job description

Job Responsibilities:

Communicate with game players through the online customer service system to promptly respond to and resolve issues encountered by players during the game;

Record and provide feedback on players' suggestions, opinions or bugs to help optimize the player experience;

Familiar with the basic game mechanics and able to provide effective guidance and support;

Cooperate with the operation and technical teams to assist in handling emergencies and common consultation matters.

Job requirements:

Work 5 days a week, 8 hours a day, accept shift work;

Proficient in using computers, good text input skills and fast typing speed;

Have good communication skills and service awareness, be patient and meticulous, and be able to properly deal with players' emotions;

Must be proficient in English and be able to communicate fluently in writing and reading;

Applicants who are proficient in Chinese and Hindi will be given priority;

Candidates with customer service and gaming experience are preferred.

Remuneration and benefits:

Salary: RM4000 (probation period); after one month, it will be open for interview. ➕RM500 for those who can speak Hindi or Chinese

Benefits: Provide 13 salaries, medical insurance and social insurance (medical and social insurance);

Enjoy paid annual leave, holiday benefits, and employee game incentives;

Provide a complete training system and development and promotion channels.