Customer Service Specialist(Fintech)

DevloIT; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support firm in Malaysia is seeking a skilled Support Representative to deliver outstanding service across phone, email, and chat channels. The ideal candidate will have at least one year of experience, proficiency in Mandarin and English, and demonstrate excellent multitasking and problem-solving abilities. This role requires resilience and a customer-first mindset to exceed expectations in a fast-paced environment.

Qualifications

• At least 1 year in a Contact Centre or BPO, preferably in Financial Services.
• Proficiency in Mandarin and English CEFR C1 for customer communication.
• Ability to perform under pressure and exceed expectations.

Responsibilities

• Deliver outstanding support via phone, email, and chat.
• Build personalized solutions based on customer needs.
• Handle escalated complaints while maintaining customer satisfaction.

Skills

Multitasking

Prioritization

Communication excellence

Analytical thinking

Job description

Overview

Your Mission:

• Deliver outstanding support via phone, email, and chat, resolving customer inquiries with efficiency and empathy.
• Build personalized solutions by identifying customer needs and recommending tailored products and services.
• Handle escalated complaints professionally, maintaining trust and customer satisfaction.

Qualifications

• Experience: At least 1 year in a Contact Centre or BPO, with a preference for Financial Services expertise.
• Languages: Proficiency in Mandarin (verbal and written), with English CEFR C1 proficiency for customer communication.
• Skills: Multitasking, prioritization, and communication excellence across multiple channels (phone, email, chat, social media).
• Resilience: Perform under pressure, exceed customer expectations, and thrive in a fast-paced environment.
• Mindset: Analytical thinker and problem solver with a customer-first attitude.

Note: Stay compliant with data protection regulations and ensure secure handling of sensitive information. Tackle ad-hoc tasks as needed, showcasing adaptability and problem-solving skills.