Customer Service Specialist (Call Center)

DayOne Data Center; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading data center company as a Customer Service Specialist in Johor Bahru. This role provides an exciting opportunity to support a dynamic call center team and enhance operational efficiency while delivering exceptional service to our customers. We're looking for passionate, organized individuals to contribute to our rapid growth and expansion.

Benefits

Competitive salary with meal allowances

Opportunity for contract conversion to permanent

Training, coaching, and mentorship

Supportive and inclusive work culture

Qualifications

• Fresh graduates are welcome with 1-2 years of call center experience.
• Fluent in Mandarin and Cantonese, both written and spoken.
• Experience with customer service platforms is desirable.

Responsibilities

• Handle customer interactions across multiple channels professionally.
• Provide resolutions and escalate issues as necessary.
• Maintain service level standards for customer satisfaction.

Skills

Interpersonal skills

Problem-solving

Time management

Decision-making

Tech literate

Tools

Salesforce

Zendesk

Microsoft Office Suite

Job description

Customer Service Specialist (Call Center)

DayOne is a global leader in the development and operation of high performance data centers, and one of the fastest-growing companies in the industry, with a strong presence across Asia and Europe. As we continue our exciting expansion into new international markets, we are seeking talented individuals who are passionate about joining us on this growth journey.

This is an excellent opportunity to become a key member of our dynamic team and play an integral role in our rapid expansion!

Position Summary

The Specialist – Call Center Operations is responsible for supporting the day-to-day activities of a call center team to ensure smooth operations and excellent customer service delivery. This role requires an organized, customer-focused individual who is capable of handling a variety of administrative tasks, assisting senior management with process improvements, monitoring call center performance, and providing exceptional support to agents and customers.

The Specialist will work closely with team members, perform data entry, assist in reporting, and support customer service initiatives to enhance operational efficiency. In addition, candidates with experience in data center or technical operations are encouraged, as the role may include tasks related to technical troubleshooting and support.

Key Responsibilities:

Handle multi-channel customer interactions (phone, chat, email) promptly and professionally.

Communicate clearly and effectively in Mandarin, Cantonese, and English.

Provide accurate information, resolve customer inquiries, and escalate issues when necessary.

Log customer interactions and follow up with appropriate departments as needed.

Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction.

Maintain confidentiality and integrity in handling sensitive customer information.

Adapt quickly to updates in procedures, systems, and product offerings.

Work collaboratively within a shift team to ensure 24/7 coverage and seamless handovers.

Qualifications:

Fresh graduates looking for flexible working arrangement and kick starting career journey in customer servicing.

With 1 to 2 years' experience in a call center or contact center role.

Fluent in Mandarin and Cantonese (reading, writing, speaking).

Strong interpersonal skills and the ability to work under pressure in a high-paced environment.

Excellent problem-solving, time management, and decision-making skills.

Tech-literate with hands-on experience in customer service platforms and CRM tools.

Flexible to work rotational 3 shifts, including overnight, weekends, and public holidays.

Comfortable office space in our data centre building.

Technical Skills:

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Familiarity with call center software, CRM systems (e.g., Salesforce, Zendesk), and reporting tools will be an advantage.

Additional Information:

Work Schedule: Must be flexible to work in shifts, including evenings, weekends, and holidays, depending on operational needs.

What We Offer

Competitive salary with allowances for meals and night shifts.

A contractual role with opportunity for conversion to a permanent position based on performance.

Training, coaching and mentorship.

A supportive, inclusive work culture committed to service excellence.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a customer service specialist? Have you worked in a call centre before? Which of the following languages are you fluent in? Do you have customer service experience?

What can I earn as a Customer Service Specialist