Customer Service Specialist

DevloIT; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech support company in Penang seeks a Technical Support candidate to provide customer service. Responsibilities include assisting clients with post-order support, delivery information, and general inquiries. The role requires technical troubleshooting experience and a degree in related fields. Fresh graduates are encouraged to apply.

Qualifications

• Minimum of 6 months' work experience in customer support.
• Fresh graduates welcome with relevant degrees.
• Call center experience is advantageous.

Responsibilities

• Provide customer service support to clients.
• Assist with post-order support and delivery information.
• Handle payment information and general customer inquiries.

Skills

Technical troubleshooting experience

Experience with Mobile Operating Systems

Strong curiosity about technology

Ability to analyze complex issues

Comfortable navigating multiple systems

Education

Degree in English with Communication

Degree in Mass Communication

Job description

Hi,

Hope you are doing well!!

Riya Trivedi here from Devloit Company. We are looking for a candidate for the following job description:

Position: Technical Support

Location: Penang

Language: Cantonese

Work Details:

Rotational shifts, 5 days a week.

Job Role:

The Service Advisors (SA) will provide customer service support to client customers, including but not limited to post-order support, delivery information, payment information, product pre-orders, pre-screening calls (where applicable), and general customer inquiries.

Work Experience:

• Minimum of 6 months' work experience in customer support in any industry.
• Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related fields are welcome.
• Call center experience is advantageous but not mandatory.

Technical Knowledge and Skills:

• Technical troubleshooting experience (professional or personal).
• Experience with Mobile Operating Systems, Smartphones, Tablets, PCs, or laptops.
• Strong curiosity about technology, eagerness to learn and share knowledge.
• Ability to analyze and resolve complex technical issues using troubleshooting methods.
• Comfortable navigating multiple systems and tools to research, understand, and provide solutions to customers in real-time.