Customer Service Specialist

GrowthFN SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

GrowthFN SDN BHD is seeking a Full-time Customer Service Specialist fluent in Mandarin. In this role, you will manage customer inquiries, deliver exemplary service, and adhere to performance metrics in a fast-paced environment. This position offers flexible hours and career progression opportunities.

Qualifications

• At least 6 months customer service experience.
• Fluency in Mandarin is required.

Responsibilities

• Provide accurate answers to customer queries.
• Deliver excellent customer support and exceed key performance indicators.
• Meet Quality Assurance standards.

Skills

Communication

Customer Service

Mandarin

Education

SPM / Diploma / Degree

Job description

GrowthFN SDN BHD is hiring a Full-time Customer Service Specialist in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required
• Expected salary: RM4,800 per month

Role: - Customer Service Advisor - Mandarin Speaker

Location: Cyberjaya, Malaysia

Salary: RM 4,500 + RM300 KPI Allowance + Night Shift Allowance

Language: Mandarin (At least 6 months Customer Service experience)

Joining date: ASAP

Work hours: Rotation shift

Headcounts: 12

Education: SPM / Diploma / Degree

Roles & Responsibilities:

• Take calls and provide accurate answers to customer queries.
• Deliver excellent customer support & services and offer patient assistance at all times.
• Respond to customer inquiries based on knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customer support & services effectively through active communication.
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to the given work roster, including weekends, public holidays, split offs, and rest days due to business requirements.
• Follow call flow procedures & processes and meet Quality Assurance standards.
• Follow de-escalation processes involving dissatisfied customers.