Customer Service & Sales Operations Coordinator

Greenevo Synergy Sdn Bhd; Selangor; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Job summary

Greenevo Synergy Sdn Bhd in Malaysia is seeking a meticulous Operations Assistant to support order processing, logistics, and customer service operations.

You will record inquiries, handle communications, generate and track Sales Orders, coordinate deliveries, and assist with reports and payments. The role requires attention to detail, customer focus, and teamwork with internal teams and external carriers.

Responsibilities

• Attend and record incoming inquiries from customers.
• Attend phones, email, Whatsapp and messaging from customers.
• Generate Sales Order from customers' Purchase Order, Delivery Order, Invoice, Credit Note, Debit Note, Proforma Delivery Order, Proforma Invoice.
• Consolidate and monitor the incoming materials to meet customer due dates.
• Plan daily delivery trips and brief drivers on the delivery schedule.
• Coordinate with internal (driver) and outsource logistics on order processing and delivery.
• Arrange pickup of reject goods and send back to suppliers.
• Attend customers with a positive manner to meet customers' satisfaction.
• Consolidate and organize quotations to customers.
• Fill vendor forms and prepare supporting documents for customers.
• Prepare Monthly Collection Report.
• Generate monthly BA report to customer.
• Generate monthly SOA report to customer.
• Follow up outstanding payments from customers.
• Arrange pickup of customers' cheques by driver/courier services/sales.
• Attend all incoming walk-in guests (Citylink, Gdex, PosLaju).
• Any ad hoc tasks assigned by superior.

Job description

Greenevo Synergy Sdn Bhd in Malaysia is seeking a meticulous Operations Assistant to support order processing, logistics, and customer service operations.

You will record inquiries, handle communications, generate and track Sales Orders, coordinate deliveries, and assist with reports and payments. The role requires attention to detail, customer focus, and teamwork with internal teams and external carriers.