Operation & Customer support representative (Mandarin) Fresh Graduates Welcome!

Tollgroup; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking logistics company as a Customer Service Representative where you'll leverage your Mandarin skills to support customers in the China market. In this role, you will handle purchase orders, cost calculations, and foster strong customer relationships. This position offers a dynamic environment where your contributions will directly impact customer satisfaction and operational success. If you're passionate about logistics and customer service, and eager to grow your career, this is the perfect opportunity for you!

Qualifications

• Experience in operational/support roles in the China market.
• Proficiency in Mandarin is essential for this role.

Responsibilities

• Process purchase orders and manage stock levels effectively.
• Develop and maintain professional customer relationships.

Skills

Mandarin proficiency

Customer relationship management

Cost calculation

PO processing

Education

Bachelor's degree or equivalent

Job description

Customer Service Representative - RCA (Mandarin Proficient)

Apply locations MY Penang 5 Lintang Bayan Lepas 3 Bayan Lepas Industrial Park time type Full time posted on Posted 7 Days Ago job requisition id R000070002

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Key Responsibilities:

• PO processing: review, stock level calculation, documentation, advice on operation reasonableness, distribution to RDC, and system recording.
• Cost calculation: review contracts, gather transport information, record in system, review cost model, adjust AR amount and cost, communicate with subcontractors.
• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support for customer transactions, feedback, and other requests.
• Liaise with internal and external stakeholders to meet contractual obligations and service standards; respond to customer queries and resolve issues.

Requirements:

• Experienced operational/support role handling the China market
• Proficiency in reading, writing, and speaking Mandarin
• Fresh graduates are welcome to apply
• Semi-routine assignments requiring the application of previously acquired knowledge

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.