Customer Service Representative (Mandarin Speaking)

EMAPTA; Kuala Lumpur; Remote; MYR 30,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der Mandarin spricht, um Kunden im Krypto-Bereich zu unterstützen. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für Kundenanfragen und helfen dabei, komplexe Themen verständlich zu machen. Sie arbeiten in einem schnelllebigen Umfeld, das Innovation und Benutzerorientierung fördert. Werden Sie Teil eines Teams, das sich für exzellenten Kundenservice einsetzt und eine positive Einstellung zur Krypto-Industrie hat. Diese Position bietet Ihnen die Möglichkeit, in einem unterstützenden und dynamischen Umfeld zu wachsen und Ihre Karriere voranzutreiben.

Benefits

Wettbewerbsfähige Vergütung

Flexible Arbeitszeiten

Berufliche Entwicklungsmöglichkeiten

Zugang zu internationalen Kunden

Qualifications

• Mindestens 1,5 Jahre Erfahrung im Kundenservice, vorzugsweise im Finanz- oder E-Commerce-Bereich.
• Nachgewiesene Integrität und Detailgenauigkeit.

Responsibilities

• Schnelle und effektive Beantwortung von Kundenanfragen über E-Mail, Live-Chat und Telefon.
• Zusammenarbeit mit internen Teams zur Lösung eskalierter Probleme.

Skills

Kundenservice

Mandarin (Lesen und Schreiben)

Technische Problemlösung

Kommunikationsfähigkeiten

Flexibilität

Education

Diplom oder höher in einem relevanten Bereich

Job description

Kuala Lumpur, Malaysia | Posted on 05/01/2025

• Country Malaysia

Job Description

Help People Navigate the Future of Digital Finance

Our client is Binance, the world’s leading blockchain ecosystem and home to the largest digital asset exchange. As a pioneer in the crypto space, they empower people across the globe with the freedom to earn, trade, and manage money on their terms. Driven by innovation, user-first values, and a mission to increase financial freedom, our client offers a dynamic environment where passionate individuals can thrive and make a lasting impact in the future of finance.

Job Description

Customer Service Representative (Mandarin Speaking)

You’ll be the front line for users navigating the crypto world. You'll solve problems, answer inquiries, and guide customers through complex topics—all while contributing to a seamless service experience.

Job Overview

Employment type: Full-Time
Shift: Shifting
Work setup: Permanent Work From Home

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone.
• Assist customers with account-related issues, technical troubleshooting, and general inquiries about Binance's products and services.
• Provide accurate and helpful information regarding cryptocurrency trading, security measures, and account management procedures.
• Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
• Maintain thorough documentation of customer interactions while adhering to established protocols.
• Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.

Requirements

The Qualifications We Seek

• Diploma or above in a relevant field.
• Minimum of 1.5 years of experience in customer service, preferably in finance or e-commerce.
• Native-level proficiency in Mandarin language (reading and writing required).
• Demonstrated integrity, attention to detail, and a strong sense of responsibility.
• Excellent communication skills with the ability to articulate complex concepts clearly and concisely.
• Proven ability to thrive in a fast-paced environment and handle pressure with professionalism and composure.
• Flexible availability to work various shifts, including nights and weekends, as needed.
• Genuine passion for the customer service industry and a positive attitude toward the crypto industry.
• Personal or professional experience with cryptocurrency is highly desirable.

Join Emapta and embark on a journey of professional fulfillment, where your career aspirations meet the vibrant spirit of Malaysia. Be part of a community that values togetherness, excellence, and shared camaraderie. At Emapta, we celebrate your unique contributions with competitive compensation packages that reflect your skills and dedication. Our diverse portfolio of international clients across various industries provides a secure and stable foundation for your professional growth.