Customer Service Representative (Mandarin Speaker)| Fresh grad welcome

Career Horizons; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics service provider in Shah Alam is seeking candidates for a customer service role. The position involves managing customer relations, handling shipment requirements, and ensuring high satisfaction levels. The ideal candidate will have logistics experience, a diploma or degree in the related field, and proficiency in Mandarin. Fresh graduates are welcomed as training will be provided. Strong interpersonal skills are essential.

Qualifications

• Minimum 2 years of related working experience.
• Experience in custom declaration is an advantage.
• Proficiency in Mandarin is mandatory.
• Candidates with KEK certificate will have an advantage.

Responsibilities

• Handle customer service functions across transportations.
• Assist customers with shipment requirements.
• Monitor shipment milestones and resolve issues.
• Maintain high customer satisfaction levels.

Skills

Customer service

Interpersonal skills

Communication in Mandarin

Logistics knowledge

Education

Diploma or Bachelor's Degree in Logistics/Supply Chain Management

Job description

Company Overview
Our client is a leading integrated logistics service provider, offering comprehensive end-to-end solutions across freight forwarding, supply chain management, warehousing, terminal operations, and express services. With a robust presence in major international trade hubs, the company has established a strong network across over 60 countries and regions.

KEY RESPONSIBILITIES:

• To be responsible for customer service functions in all modes of transportations;
• To work closely with Sales to handle customers operational requirements;
• To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
• To follow-up and monitor the process of shipments milestones;
• To ensure all emails are answered within the same day or within 24 hours;
• To be responsible for data entry and data updating in the operating system;
• To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;
• To ensure mandatory documentations are files in the respective job with reference to the quotations;
• To meet KPI time frame for escalations to the next tier levels for unresolved issues;
• To monitor and ensure meeting departmental and individual KPIs;
• To handle customers enquiries promptly and resolve the issue in a timely manner;
• To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
• To maintain and to expand vendors relationships to ensure good vendors’ support to Sinotrans at all times;
• To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
• Any other task as assigned from time to time.

REQUIREMENTS:

• Candidate shall have a minimum of 2 years of related working experience
• Experience involving in custom declaration role (especially in automotive industry) will be added advantage.
• Candidate who hold a KEK certificate will be an added advantage.
• Candidate should possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
• Must be able to communicate effectively in Mandarin, English and Bahasa Melayu. (Proficiency in Mandarin is mandatory as role required to deal with mandarin speaking clients/teams)
• Good interpersonal & communication skill;
• Fresh graduate is encouraged to apply, training will be provided.