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Customer Service Representative Mandarin Speaker

SCM Asia Sdn Bhd

Shah Alam

On-site

MYR 20,000 - 100,000

Full time

4 days ago

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Job summary

A leading company in eCommerce is seeking a Customer Support representative in Shah Alam. The role includes responding to inquiries, managing orders across various platforms, and ensuring exceptional customer service. Candidates should have relevant educational backgrounds and experience in online retail, as well as strong communication skills in English, Mandarin, and Malay. Opportunities for career progression and attractive benefits are offered.

Benefits

EPF, Socso & EIS

Annual Leave

Birthday Leave

Medical Claim

Bonus

Company Trip

Birthday Ang Pao

Dental Claim

Spectacle Claim

Yearly Increments

Qualifications

1-2 years of experience in customer service, preferably in eCommerce.
Familiarity with major eCommerce platforms like Shopee and Lazada.
Basic understanding of system integration preferred.

Responsibilities

Respond to customer inquiries and resolve complaints efficiently.
Monitor orders across eCommerce platforms and ensure accurate processing.
Assist with integration of new eCommerce platforms and tools.

Skills

Communication

Problem Solving

Attention to Detail

Education

SPM, Diploma, or Bachelor's degree in Business, Communications, eCommerce

Job Responsibility

Customer Support

Respond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
Log and track customer issues, feedback, and recurring concerns for process improvement.
Maintain service standards in line with company KPIs and SLAs.

eCommerce Operations Support

Monitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.
Ensure accurate order processing, fulfillment, and post-sales support.
Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.
Support the coordination between the customer service team and warehouse, logistics, and inventory teams.

Platform & System Integration

Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant)
Identify and escalate technical or data issues related to platform integration.
Coordinate with IT or tech vendors to ensure smooth communication between systems.
Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.

Requirements

Job Requirements

Candidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.
1â2 years of experience in customer service, preferably in eCommerce or online retail.
Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook).
Basic understanding of system integration (ERP/OMS/CRM) is preferred.
Excellent written and verbal communication skills in English, Mandarin, and Malay.
Strong problem-solving abilities and attention to detail.
Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule.
Team-oriented with a passion for delivering outstanding customer experiences.

Job Benefits