Customer Service Representative - Mandarin & Cantonese Speaker

Randstad (Schweiz) AG; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic customer service representative to join their hybrid team. This role involves engaging with customers, resolving issues, and upselling solutions in a fast-paced environment. The ideal candidate will be proficient in Mandarin and Cantonese, possess strong communication skills in English, and have a knack for technology. If you thrive in a KPI-driven atmosphere and enjoy working collaboratively, this position offers a fantastic opportunity to grow within a supportive team. Join a forward-thinking organization that values your contributions and fosters a culture of success.

Qualifications

• 1-2 years of experience in customer service and inside sales.
• Proficient in Mandarin and Cantonese, with strong English communication skills.

Responsibilities

• Resolve customer issues and upsell through chat.
• Conduct data entry, documentation, and case management.

Skills

Mandarin

Cantonese

English Communication

Customer Service

Inside Sales

Microsoft Office

Job description

Hybrid

Location: WFH mode, training & nesting period will be in office at Bangsar South Working Hours: Shift between 8AM - 7PM Working Days: Monday to Friday Salary: RM 4,375 - 4,500 What We’re Looking For: - Proficient in Mandarin & Cantonese (speaking, reading & writing). - Strong communication skills in English. - 1–2 years of experience in customer service & inside sales. - Tech-savvy with solid Microsoft Office knowledge - Fast learner who can quickly adapt to new tools and systems - Able to thrive in a fast-paced, KPI-driven, and sales-oriented environment - Detail-oriented and comfortable managing multiple priorities Your Role: - Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
- Identify and relate with various customer needs and scenarios.
-Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
-Remain updated in client and industry led processes, technology applications, utilities, and products.
-Utilize various client-based tools and applications for customer management and servicing.
-Transfer customers to appropriate departments when required.
-Conduct data entry, documentation, and case management.
-Work and partner with others within a team-based environment.
-Achieve and maintain required metrics and goals.