Customer Service Representative - Malay Support - Reservation Project

Teleperformance; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a Reservations Customer Service Representative. You will handle inquiries and reservations via phone and email, modifying bookings as needed, and acting as a liaison between guests and hotels. Candidates should have excellent communication skills and experience in customer care and the hotel industry. Flexible shift availability is required.

Qualifications

• Excellent communication skills in English and another required language.
• Experience in Customer Care, internet, and hotel industry.

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail, and fax.
• Modify, change and/or cancel existing reservations.
• Act as liaison between guest and hotel to resolve complaints.

Skills

Excellent communication skills in English

Problem solving

Customer friendly

Job description

Overview

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications

• Excellent communication skills in English and language required;
• Excellent commercial understanding;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
• Experienced with Customer Care, internet and hotel industry;
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle customer requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Make outbound calls to hotels/guests to arrangement special requests;
• Act as liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.